Customer Sales
Resume:
Maurice E. Knapp
Toledo, Ohio 43623
E-mail ******@*****.***
Skills and Abilities
Dedicated and self motivated individual with a solid experience in sales
and marketing.
Specially trained to follow Best Practices, Problem Solving and Quality
Improvements
Customer focused employee with excellent abilities to work within a team
environments
to Achieve company goals to
.
Work Experience
The Toledo Area Regional Transit Authority
Bus operator from
September 2008/October 2009
Duties:
Followed precise bus route
Maintained exact bus schedule
Assisted customers with route inquiries
Aided "challenged customers" access to the bus
Calmed agitated customers and successfully resolved their complaints
Redirected disruptive bus customers to a more appropriate behavior
Maintained decorum and customer friendly setting with potentially
challenging school students during peak operating hours
Demonstrated ability to quickly learn new routes as needed
Demonstrated willingness to flex my personal schedule to meet employer's
needs
Collaborated with law enforcement personnel as needed to promote public
safety
The Claddagh Irish Restaurant
Kitchen Worker March 2008
to September 2008
Duties
Worked in synchrony with the lead cook towards completing customer orders
efficiently and correctly
Aided the lead cook in preparing meals
Controlled and organized the flow of orders "coming in" and the meals
"going out"
Assisted all kitchen personnel in completing their duties as needed
Demonstrated ability to work calmly under a "fast paced" restaurant
Demonstrated ability to work successfully within a team setting
Educated new employees on following Health Department standards
Followed rigorous "safety standards" which resulted in maintaining an
"accident free" work place
Self-employed: March 2006 to March 2008
Accomplishments:
Developed a "customer base" business to
whom miscellaneous services were rendered, mainly security and
building maintenance
Self imposed a high standard of customer
satisfaction level thus expanding my business by "word of mouth
Resolved customer complaints efficiently and swiftly
Maintained an organized operation
Developed strong interpersonal relationships with suppliers
which led to cost cutting in material and supplies
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