Project Manager Management
Resume:
Shava Harris
*****.******@*****.***
Objective
To obtain a position with responsibility, growth and learning potential that utilizes my skills and encourages the
development of new ones. A rewarding career that provides constant challenge and personal growth. Over 7 years
experience as a project manager, I am resourceful, independent and skillful in communicating effectively with
multifunctional teams, programmers and technical staff at all levels.
Summary of Qualifications
Managed multi million dollars IT projects for major Fortune 500 companies with teams consisting of vendors, developers
and implementations. Single point of contact between the business for all IT related issues which included all levels of
management and vendor advocate. Facilitated financial tracking and analysis for all levels of management. An activist of
implementing new strategies to improve productivity and performances within the Retail POS and IT environment.
TECHNICAL EXPERIENCE
O/S & NETWORKS Windows XP, 2000, Vista, NT
SOFTWARE Office (95, 97, XP and 2000), Outlook (98 and 2000), Internet Explorer, Lotus Notes, VISIO, NetMeeting,
VPN, IPASS, Microsoft Project, Active Directory, MS Word, Excel, PowerPoint, MS Access,
Retail POS Systems, MS SharePoint, Electronic Financial Solutions (EFS), Quickbase,
NACHA rules, @task, AVERT
PROFESSIONAL EXPERIENCE
SAXON MORTGAGE, FT. WORTH, TX (CONTRACT)
Project Coordinator (PMO)-$10 Million Conversion Project June 2010-August 2010
• Managing communications of project goals and directives
• Setting up meetings and facilitating discussions back to the PMO
• Effectively driving project tasks to the deliverable date
• Scribing meeting minutes and setting up meetings for Project Manager
• Memeber of the Change Control process
• Capturing all change control data using excel spreadsheet
• Maintaining Project Repository on SharePoint
Fed Ex, Dallas, TX. (3 Month Contract)
Project Coordinator for IT Compliance (PCI) March 2010-May 2010
• Managing communications of project goals and directives
• Setting up meetings and facilitating discussions back to the PMO
• Effectively communicating PCI deliverables to various department managers, developers and system administrators
• Setting up timelines for PCI deliverables
• Communicating with third party PCI auditors on project expectations and timeline
• Analyzing, remediating and reporting application and system vulnerabilities with engineers and PMO
Flowserve Corporation, Irving, TX. (Contract)
Project Coordinator for Multi-National Lotus Notes Migration August 2009-January
2010
• Managed communications of project goals, directives and schedules
• Conducted meetings and facilitated discussions back to the PMO
• Managed the translations of all corporate English documents into 7 different languages
• Effectively communicated to clients with English as their second language across time zones
• Mastered custom tools to produce and send template based emails to site contacts
• In 4 months, effectively drove project phases to close before deadline which saved $500,000 of revenue
First American Mortgage, Westlake, TX. (Contract)
Loss Mitigation Project Coordinator for Global Offshore June 2009-August 2009
• Created, tracked and managed project work plans in MS Project and @task to support Program Manager and Engagement
Manager
• Scribe meeting minutes and managed reports for upper management on MS SharePoint
• Conducted and scheduled daily meeting for project team with external servicers and internal teams
• Attended meetings with servicers (Wells Fargo, Nationstar, MetLife, FannieMae and Sun
Trust)
• Determined project plans from Statement of Work and created process flows in Visio
DCAS Software Solutions, Plano, TX.
Project Manager -Banking/Financial October 2008-May 2009
• Created, tracked and managed project work plans in MS Project and revised to meet changing needs and requirements
• Identified resources needed and assigned individual responsibilities in Quickbase and MS Project
• Managed day to day operational aspects and scope for credit card, bank processing, EDI and any IT related projects
• Minimized exposure and risks; enforced project standards
• Developed and managed software development projects with Sales team, internal and external clients
• Created and tracked project documentation in MS Project and Quickbase
• Created and maintained project schedules managing dependencies and project slippage
• Facilitated client meetings with internal and external clients
• Gathered business requirements from internal and external clients
• Created UAT docs, developed project documents in MS Word and Visio to enhance the project management team
• Analyzed impacts, in addition while coordinating all tasks and capturing updates and sending out follow-up reminders
• Became Project Manager for major internal client within 3 months of service
• Drove EDI project to completion that was stalled for 2 years, which in turn added $1.5 million dollars to revenue
• Worked directly with VP of Operations and President of company on high profile projects
• Worked with VP of Operations and President on application development
• Worked with end user’s to design and enhance software applications
• Member of Change Control committee
10 Created project workflows with QA
Shava Harris
*****.******@*****.***
Michaels, Inc., Irving, TX. (Contract)
Project Manager –POS Retail May 2008-August 2008
11 Managed POS Upgrade for Aaron Brothers stores
12 Managed Field technicians during upgrade process
13 Identified and resolved issues within the scope of the project
14 Compiled daily reports to upper management and client
15 Worked with Third-Party vendor to coordinate resources
16 Trouble shoot technical issues that arise during upgrade
17 Q&A testing in POS lab
Technisource, Inc., Frisco, TX. (Contract)
IT Project Coordinator –POS Retail-National Deployments June 2007-March 2008
18 Projects-Circuit City POS upgrade and ATT-Hilton Brand Wireless
19 Managed resources ensuring that Statement of Work was maintained
20 Identified and resolved obstacles within the scope and report to project manager
21 Developed policy and procedures for resources and gathered business requirements from external clients
22 Compiled and completed monthly project financials and financial tracking with Program manager
23 Reconciled and approved expense and travel reports to ensure target project budget
24 Created/wrote project process flows in MS Word and tracked project tasks in MS Project
25 Identified and secured appropriate resources for on-going projects
26 Tracked project status and ran ad-hoc reports through internal web application
27 Provided daily status reports and attended meetings with clients and project team from Excel
General Motors, Irving, TX. (Contract)
Regional IT Project Coordinator-Automotive January 2000 - March
2007
• Administer Disaster Recovery plans and processes
• Coordinated and validated IT requests for software/hardware upgrades and system access for 800 users.
• Analyzed innovative hardware and applications in conjunction with upgrade process
• Led test groups for new software/hardware deployment, such as UAT testing, training and communications/updates
• Managed installation of IT related equipment with third party vendors including telephony issues, network upgrades etc.
• Communicated metrics and status reports to the Business and Senior Management using MS Project
• Created and maintained project schedules managing dependencies and project slippage
• Analyzed impacts, in addition while coordinating all tasks and capturing updates and sending out follow-up reminders
• Provided best practices to ensure Information System & Services
• Created IT Project Coordinator training manual with workflow concepts and deployment procedures in Word and Viso
• Processed region and field personnel application access requests
• Deployment Lead for 200-user move from one Irving based facility to another Irving based facility, handling the change in
technology, infrastructure, and environment.
• Gathered business requirements from various internal business groups and worked on application development
• Worked with Operations Manager, HR Manager and Facility Manager with administrative moves
• Worked with end user’s to design and enhance existing internal applications
• Managed and coordinated all infrastructure projects or assigned region
• Developed/Implemented web based tracking status with metrics to improve end user setup, which saved $2.5 million to
revenue annually
EDUCATION
Art Institute of Dallas - Associate Degree, Applied Arts
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