Customer Service Management

Michelle Vicsama

*** **** ** ******, ********, NY 11203

Cell: 917-***-**** Email: ********@***.**********.***

Objective: Seeking a position in an office environment, where there is a

need for a variety of office management tasks including

computer knowledge, organizational abilities, business

intelligence and database program use.

Education: Brooklyn College, CUNY, Brooklyn, New York Graduation

Bachelor of Science Candidate in Business, Date:

Management and Finance May 2010

Minor in African American Studies

Corporate Financial Management

Related International Computer Application

Courses: Business Management

Operations Management

Principles of Marketing Management

Personnel Management

Experience:

Holiness Day Care Brooklyn,

Day Care Provider NY

Manage 3 workers and conduct training for new 08/2008-Pres

employees ent

Plan and prepare daily program activities

Coordinate monthly meetings and field trips

Design and create original documents for monthly

newsletters, flyers and report cards

Responsible for the daily well being of 12

children ranging from ages six weeks to 12 years

old

Stacy's Family Day Care Brooklyn, NY

Day Care Provider Assistant

Handled all word processing and typing 01/2002-06/2

Prepared report cards and monthly newsletters 006

Helped plan and organize daycare functions and

field trips for example: annual trips to the

Brooklyn Zoo and Botanical Garden

Prepared homework and class work sheets, also

assisted in tutoring up to 6 children

Answered the telephone

Filed and Faxed paper work

Created, organized, and set up an information

center for manuals and applications that

resulted in better access to needed information,

and less time searching for it

Able to utilize the knowledge gained from the

experience in order to open and manage my own

Day Care facility

Skills: ? Excellent Organizational Skills ?

Telephone Answering

? Strong Customer Relations ? Skills

Word Processing and Typing

? Computer Proficiency Filing ?

Employee Management

? Data Entry

? Record Keeping

? Filing Exceptional ?

Customer Service

Computer: Proficient in Microsoft Word, Excel, and PowerPoint

Languages: Fluent in Creole

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