Engineer Software

Ronnie Lou

[pic]

*** ****** ****** 617-***-****

Brookline, MA 02446 ******.***@*****.***

SUMMARY

Detail-oriented technical professional with over 6 years experience in the

financial and high tech industries. Specialized skills in systems

engineering and network administration. Strong communication, written,

and organizational skills. Motivated learner with an ability to rapidly

adapt to a changing business environment. Enthusiastic team player with

demonstrated independence, motivation, and interpersonal skills who can

work efficiently under pressure to meet deadlines.

PROFESSIONAL EXPERIENCE

THOMSON/REUTERS Boston, MA

NT Administrator/System Support Engineer May 2005 - Present

. Plan, implement, and configure Enterprise, Production, Staging &

Development and AD servers in the Boston and remote offices to ensure

efficiency of the company's network infrastructure

. Manage upgrades, rack & wiring configurations, floor plan schemes, and

hardware orders with vendor for data centers in Boston, New York, and

Piscataway

. Diagnose and repair all hardware malfunctions and/or failures within

the Boston Data Center as well as remote Data Centers to ensure highest

level of server uptime possible

. Implement and troubleshoot nightly backup scheme utilizing Veritas

Netbackup 6.5.4 to ensure complete backups and timely restore of data

as needed

. Create, configure, and troubleshoot Virtual Machines, Network Ports,

Resource Pools and Clusters using Virtual Infrastructure Client and

VMWare Virtual Center

. Manage, monitor and troubleshoot Citrix Metaframe Servers and their

Resource Pools

THOMSON FINANCIAL/CCBN Boston, MA

Tier II Technical Support/System Administrator January 2004 - April

2005

. Managed Active Directory environment in the Boston, New York, Kentucky,

San Francisco, and England offices

. Configured desktops, laptops, printers, and handheld devices for 1000+

users (local and remote) utilizing relevant software/hardware

. Provided superior quality 1st and 2nd level phone support to reduce the

volume of calls by over 50% in Q3 as compared to Q1

. Updated standard procedures/troubleshooting tips documentation for

software and/or hardware processes on company's technology intranet

site

. Created various data feeds for the company and customers in timely

fashion

TERADYNE Boston, MA

Test Technician May 2000 - September 2000

. Built CATALYST systems

. Conducted quality and performance tests on circuit boards, cables,

power supplies, computer systems, computer software for CATALYST

systems

. Troubleshoot circuit boards, cables, power supplies, technical

equipment, computer systems, computer software for CATALYST systems

. Administered module testing for software and programming errors

EDUCATION

BOSTON UNIVERSITY September 1999 - May 2003

Bachelor of Arts Degree in Computer Science Major GPA: 3.3

SKILLS

Operating System: Proficiency in mixed Win2K, XP, 2003 and 2008

environment. Experience configuring & supporting Active Directory

infrastructure. Working knowledge of SMS 2000, Exchange Server, Citrix

Metaframe, and VMware.

Applications: Microsoft Office Suite, Citrix, Trend Office Scan, Veritas

Netbackup, PatchLink, and ServerProtect. Training in C/C++ Programming,

PHP, HTML, SQL, UNIX, EMACS, MIPS assembly programming, MAXPLUS II, SCHEME

MCP Certified, MCSE 2003 completed exams: 70-270, 70-290, 70-291, 70-294,

VCP-310 Certified, ITIL V3 Certified

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