Sales Project

Lillian Q. Jackson

**** ********** *** - ******, ** 30080

770-***-**** (Home) - 770-***-**** (Cell)

********@*********.***

SUMMARY OF QUALIFICATIONS

< Thorough knowledge of project coordination and management regarding

all aspects of hardware/software

deployment/installs and telecommunications service

< Demonstrated ability in the provision of sales support services and

client based requests

< Familiar and comfortable with multi-ethnic populations; adapts easily

to new concepts and responsibilities

< Exceptional communication/interpersonal and organizational skills

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EXPERIENCE

2007- present Contract Consultant Services

Atlanta, GA

September 2009 - present AT&T Mobility

SharePoint Administrator-Rose International, Inc.

< Examine all merger/acquisition Data-Parlor-Work requests and responses

for wireless projects

< Initiate and maintain a weekly report of all open items, action items,

escalations and final client requests

< Trainer for the US Department of Justice Divest Training site for all

AT&T and post acquisition associates

< Participate in Zodiac conference calls and face-to-face meetings

2008-2009 Quest Diagnostics

Project Coordinator/Client Systems Implementation - TEKsystems

< Administered all aspects of hardware/software (deployment/installs) and

telecommunications service orders for assigned physicians, clinics and

hospitals in Southeast Region

< Evaluated retired equipment and properly returned to site after new

equipment installations

< Generated calls to assigned clients to access hardware/software

connectivity and systems training needs

2008 Dell (State of Georgia Due

Diligence Team)

Project Coordinator- TEKsystems

< Facilitated State of Georgia Due Diligence sessions with Dell and IBM

consultants

< Documented computing infrastructure requirements and service expectations

for the State of Georgia

< Managed SharePoint database repositories

< Participated in daily Dell - IBM Project Team calls to review findings

2007-2008 Tandberg/Ericsson

Project Coordinator-Matrix Resources, Inc.

< Arranged hardware/software deployments for Time Warner, Comcast and

Charter Communications

< Researched, reviewed and reconciled invoices via United States and United

Kingdom databases

< Utilized Replicon and Excel for project setup, tracking and billing

< Member of the ISO9001 preparation team

2007 Matrix

Resources, Inc.

Project Coordinator-Project Solutions Group

< Managed the new hire/existing/internal MATRIX Resources US and Offshore

consultants and projects

< Assisted Recruiting Manager with creating website job requisitions and

candidate screening

< Assisted with statements of work development

< Reviewed and reconciled billable hours and expenses for projects and

calculated monthly sales incentives

EXPERIENCE CON'T

2006-2007 Turner Broadcasting

System, Inc. Atlanta,

GA

Recruiting Coordinator (Digital Media Project-Temporary Position)

< Managed all aspects of the hiring process including candidate interviews

and debriefing sessions with hiring managers

< Developed and successfully implemented a new interviewing process to

evaluate the high volume of applicants

< Maintained applicant tracking system to effectively monitor the status of

all candidates

2006 Dell

Detroit, MI

Account Manager- Contract Consultant - VisionIT, Inc

< Collaborated with Northern California Kaiser Permanente office regarding

IT staffing

< Drafted Installation Service Quotes (Purchase Orders) for project

staffing

< Managed a consultant and HW deployment project database

< Managed all project Statements of Work

< Reviewed and reconciled billable hours and expenses based on PO

terms of agreement

< Facilitated a weekly conference call with client to review and

assess account payment status

< Developed Instructional Training for the QuickBase Invoicing System

2005-2006 Turner Broadcasting

System, Inc.

Atlanta, GA

Database Coordinator (NetOps)

< Responsible for verifying TNT/TBS Network placement of scheduled

advertising

< Reviewed and reconciled commercial programming oversell discrepancies

with 98% accuracy

< Quality-checked advertising for airtime placement per client

specifications

< Developed program placement reconciliation documents and cross-trained

placement team

< Participated in a group cross-training challenge to ensure 100% coverage

Licensing Agent Assistant (ImageSource)

< Recorded payments received by clients and resolved billing inquiries

within 24 hours

< Prepared a weekly accounts receivable report for executive level

management and accounting staff

2004-2005 Atlantic Envelope

Company

Smyrna, GA

Customer Service Representative/Client Account Manager

< Primary interface for pre/post sales to small - large business clients in

GA, AL and NC

< Maintained a database of weekly open manufacturing issues

< Reconciled client account billing requests

< Created and distributed monthly/quarterly sales reports for clients

< Maintained a weekly open issues database for QA meetings

2003-2004 Web.com formerly

Interland, Inc.

Atlanta, GA

Field Sales Coordinator/Project Coordinator

< Collaborated with Design Project Managers and Web Designers to secure

client website content

< Assisted VP of Sales with the design and implementation of sales policies

and procedures

< Sales liaison to Human Resources, Information Technologies, Customer

Service and Billing & Collections

< Managed sales tracking database, prepared sales weekly reports, and

conducted training sessions for sales reps

2001-2003 Bank of America

Management Associate - Richmond, VA

Personal Banker/Mortgage Lender - Atlanta, GA

< Coached sales/service associates on enhancing sales

< Provided consumer/commercial clients with products and services for

financial management

< Led team in meeting regional customer satisfaction/retention goals

< Originated and closed all loan contracts/agreements for assigned clients

after the sale

EXPERIENCE CON'T

1997-2001 Verizon Information Systems Glen

Allen, VA

Operations Support Representative/Project Coordinator - Reduction in

workforce

< Responsible for managing contracts and advertising copy for 6-8

annually assigned local/regional territories

< Assisted the Production Team to ensure directory project schedule

deadlines were achieved

< Researched and documented post-publishing claims to determine revenue

losses for potential claims

< Facilitated division meetings to introduce new yellow/white page

directory up sale products

EXPERIENCE CON'T

1993-1996 Verizon (Formerly MCI Telecommunications)

Glen Allen, VA

Branch Commissions Analyst

< Managed all aspects of a multi-tiered sales/service commissioning

system

< Responsible for managing an $8 million branch budget

< Utilized an Access database to track profit and loss trends

< Developed branch sale/service training materials and facilitated

training sessions

< Managed vendors to ensure cost efficiency

EDUCATION

B.A in Urban Studies (Planning & Development) - University of Tennessee,

Knoxville, TN

Minor: Business Administration - Tennessee State University, Nashville, TN

Graduate Certificate: Marketing - Virginia Commonwealth University,

Richmond, VA

NOTABLE SKILLS

Computer: Microsoft Office Microsoft Outlook, Lotus Notes, BrassRing,

Quickbase, SharePoint and Replicon

Business: Account Management, Project Management, Budget Development, Event

Planning and Public Speaking

PROFESSIONAL & COMMUNITY AFFILIATIONS

University of Tennessee Knoxville National Alumni Association- Atlanta

Chapter Board of Director - Treasurer

Tennessee State University - National Alumni Association - Atlanta Chapter

NCNW (Greater Atlanta Millennium Section) - Treasurer

American Cancer Society - Relay for Life South Fulton/Spelman - Sponsorship

Chairman

Alpha Kappa Alpha Sorority, Inc. Tau Epsilon Omega Chapter -

Secretary/Communications Chairman

Enchanted Closet - Board of Volunteers - Volunteer Coordinator

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