Training Insurance

CHARMAINE BANKS CROCKETT

*****************@*******.***

*** ******* **** *****

Orange Park, Florida 32073

Phone: 904-***-****

Professional Qualifications

• Fourteen years of demonstrated leadership experience within insurance industry (fortune 500 company).

• Highly trustworthy and able to handle confidential and sensitive information appropriately.

• Demonstrated objective decision making skills, occasionally relying on intuition when necessary.

• Demonstrated ability to adapt quickly in complex learning situations.

• Able to process numerical data to reach conclusions or understand inferences; able to quickly determine mathematical

solutions to problems.

• Capable of precise communication, even under strict time constraints, with both internal and external customers; able to

assimilate verbal information rapidly.

• High energy level with a positive, upbeat attitude and the ability to multi-task.

• Comfort in being a part of a team with a structured environment.

• Ability to balance the needs of others with a differing personal position.

• Strong Microsoft 2007 Excel, Outlook, PowerPoint, Word, CSR, LMS, Business Objects, and PeopleSoft.

Education History

Webster University Masters Degree Masters of Business Administration (in progress)

University of West Florida Bachelors Degree Accounting

Pensacola Junior College Associates Degree Computer Science

Employment History

Corporate Catastrophe Staff Assistant (Analyst) 07/2008 - 08/2009

State Farm Insurance Company Jacksonville, FL

• Served as an internal and external technical resource and adviser for matters related to analysis of claim handling.

• Conducted research and prepared analysis related to claim frequency, claim response issues, trends, statistical data, and

operating expenses.

• Developed and/or assisted with development of written correspondence, procedures, and guidelines, including web-based

communications, related to technological and business process needs for claims handling.

• Trained management and employees on statistical claim systems and software applications.

• Trained and educated claims employees and department management on new or existing programs and processes.

• Prepared, coordinated and/or conducted department briefings and presentations.

• Gathered, analyzed and sorted claims data from numerous sources and placed into reference and presentation material.

• Handled confidential and sensitive departmental data appropriately.

Property and Casualty Claim Trainer 07/2006 - 07/2008

State Farm Insurance Company Jacksonville, FL

• Served as departmental training liaison to ensure compliance with regulatory training requirements.

• Wrote, designed and implemented curriculum for departmental training.

• Conferred with management to gain knowledge of work situation requiring training for employees.

• Researched, developed, tracked, coordinated and delivered program training and education seminars.

• Delivered training sessions covering new employee orientation, policy and procedures, and use of departmental software.

• Evaluated trainees to measure progress and to evaluate effectiveness of training.

• Responsible for briefing management on changes in regulations, policies, procedures and technologies.

• Maintained confidentiality of employee training records, evaluations and management discussions.

• Demonstrated excellent organizational, verbal, written, and precise communication skills.

Property and Casualty Claim Adjustor 3/1995 - 06/2006

State Farm Insurance Company Jacksonville, FL

• Investigated, analyzed, and determined the extent of insurance company's liability concerning personal, casualty, or

property loss or damages.

• Corresponded with or interviewed medical specialists, agents, witnesses, or claimants to compile information.

• Calculated benefit payments and approved payment of claims within a certain monetary limit.

• Demonstrated expert technical, analytical, communication and claim handler skills.

• Worked closely with management to provide feedback on training results.

• Served as an expert resource on complex/non-routine claim issues.

• Exhibited a high level of skill and knowledge for claims requiring specialized handling.

• Independently handled special projects as assigned.

• Demonstrated sound judgment, self-reliance, and advanced knowledge of insurance contracts and provisions.

• Recognized by associates, customers and leadership for fostering excellent public relations.

• Confidentially and impartially conducted job responsibilities.

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