Customer Service Sales

Jose J. Tostado

objective

A job where I can utilize my knowledge in electronics

and computers.

A job where I can utilize my AS in Computer

Electronics Engineering.

A job where I can utilize my strong customer service

skills.

Experience

2004 - Present Best Buy Oceanside, CA

Car electronics and audio installation and sales

Assist customers with purchasing stereos for their

cars

Assist customers with purchasing subwoofers and

amplifiers for their cars

Data entry every day of customer information and

purchases

Assist customers with purchasing satellite radio and

DVD players and screens for their cars

Selling extended warranties

Ringing up customer sales

Installing amplifiers, subwoofers, alarms, satellite

radios, DVD players, TV screens, and stereos into

customers cars

Doing rewires on cars when needed to install items

properly into car

Working with tools on daily basis

Working with electrical wiring and cabling on a daily

basis

Modify and perform minor repairs to converters

including electromechanical assembly and soldering to

small electronic assemblies, control cable, power

cord, and related components.

Perform cosmetic restoration and cleaning of

converters and remotes including replacement of

appropriate labels, decals, packaging, and other

small parts

Process all paperwork associated with issues and

returns of converters and maintain inventory records

Assist in the daily, weekly, and month-end inventory

process of all equipment for all locations as

assigned by supervisor

Consolidate all obsolete equipment and excess

inventory. Box up and palletize for shipment or

storage

Able to follow instructions, solve problems within

established policies, and make decisions with minimum

supervision.

Able to handle several detailed projects with

multiple priorities and deadlines simultaneously in a

fast-paced changing environment with a high degree of

accuracy

Able to interpret company policies and procedures and

implement accordingly

Superior interpersonal skills to interface with

diverse internal and external customers including

corporate business units, outside vendors

Receive, clean, modify/repair, prepare and issue

converters

to all locations; keep records of equipment

2007-2007 Jack Powel Chrysler Dodge Escondido, CA

Assistant Internet Sales Manager

Greet customers

Selling used and new cars

Making sure I have the correct knowledge of the

product I am selling

Assist customer with questions about cars

Keep car lot organized and clean

Deliver the car to the customer after a sale

Contact customers from internet e-mails and reply

Assisting customers with car sales from those emails

Filling out credit applications for customers

Trusted with customer information such as social

security number

Able to follow instructions, solve problems within

established policies, and make decisions with minimum

supervision.

Able to handle several detailed projects with

multiple priorities and deadlines simultaneously in a

fast-paced changing environment with a high degree of

accuracy

Able to interpret company policies and procedures and

implement accordingly

Superior interpersonal skills to interface with

diverse internal and external customers including

corporate business units, outside vendors

2006-2007 Classic Volkswagen Escondido, CA

Car Sales

Greet customers

Selling used and new cars

Making sure I have the correct knowledge of the

product I am selling

Assist customer with questions about cars

Keep car lot organized and clean

Deliver the car to the customer after a sale

Filling out credit applications for customers

Trusted with customer information such as social

security number

Able to follow instructions, solve problems within

established policies, and make decisions with minimum

supervision.

Able to handle several detailed projects with

multiple priorities and deadlines simultaneously in a

fast-paced changing environment with a high degree of

accuracy

Able to interpret company policies and procedures and

implement accordingly

Superior interpersonal skills to interface with

diverse internal and external customers including

corporate business units, outside vendor

2000-2002 Chuck E Cheeses Escondido, CA

Game Attendant

Assist customers with games

Troubleshooting games systems that have been reported

broken

Perform preventive maintenance to insure reliability

Feeding game systems tickets and keeping them full

Keeping the gaming area clean and organized

Education

2002 - 2004 ITT Technical Institute San Diego, CA

BS and AS Degree in Computer Electronics Engineering

1996-2001 San Pasqual High School Escondido, CA

Diploma

Summary of qualifications

Typing 35-40 WPM

Internet Explorer

Filing

Microsoft Office (Word, Excel, and some Power Point)

10-Key Pad

Multi-Line Phone

Copy Machine

Fax Machine

Windows Operating System

Electrical wiring

Cabling

Car audio components

Computer Software

Ability to fix computer hardware such as: hard

drives, internet cards, mother boards, modems and

etc.

Installation of electrical components

Trouble shoot computer, printer, fax, and etc. issues

Strong customer service experience

PC hardware/software knowledge & support experience

Languages

Read and write Spanish

e-mail ************@***.***

2330 Paseo de laura #113 . oceanside, ca 92056 . Phone (760)

637-0406

Contact this candidate