Customer Service Company
Resume:
Krista Lee
Jacksonville, FL 32244
**********@***.***
College graduate with experience in fast paced environments. Extremely
comfortable with all types of computer programs. Excellent verbal and
written communication skills. Ready for new and exciting challenges.
Education
University of
North Florida, Jacksonville
B.A. in English with a minor in Communications degree
Professional Experience
Citibank, Jacksonville, Fl
April 2004- August 2009
* Created and prepared spreadsheets of compiled data
* Wrote summaries of analysis information to be distributed to multiple
departments
* Rewrote company procedures
* Worked independently to perform analysis of data and procedures
* Held daily/weekly interdepartmental meetings to propose new ideas
* Lead projects that involved numerous departments to motivate company
changes
* Prepared monthly operational reports
* Directed in the training of newly hired employees
* Interaction with clients to ensure their requirements as well as those of
the company are met
* General office duties: filing, labeling, organizing, entering information
into database
Sprint PCS
Customer Service Specialist 2001-2002
Activations Representative 2000-2001
Long Distance/International Operator 1996-2000
COMMUNICATION ABILITIES
* Excellent writing and grammar skills
* Able to take requests from management and work independently to get the
job done - or communicate those requests to co-workers to ensure correct,
timely results.
* Very comfortable with all types of office communication: Outlook, company
instant messenger, voicemail, etc.
COMPUTER EXPERIENCE
* Knowledge and experience with Microsoft Word, Excel, Outlook, Access and
SharePoint and Windows
* Extremely comfortable with new programs
Contact this candidate