Project Management

Pamalon A. Roberts **** Bracston Road, Virginia Beach,

VA 23456

*******@***.*** . Cell 757-***-****

Profile

A seasoned professional with practical experience and a solid understanding

of a diverse range of information technology applications including:

desktop support, hardware installations, marketing, sales, team-building

and executive-level management support. A key person with demonstrated

ability to lead, train, conducts studies, prepares reports, and advises on

feasibility, cost effectiveness, and regulatory conformance of long- and

short-range strategic plans, proposals, special projects, and ongoing

programs to achieve the organization's growth and profitability objectives.

Over 15+ years of experienced in field investigations, demographic studies,

or other appropriate research to gather required information. Consults with

management or strategic planning committees to formulate strategic plans

and directions, discuss overall intent of programs or projects, and

determine broad guidelines for studies, utilizing knowledge of information

technology.

Professional Summary

. Seasoned IT professional with well rounded experience in Project

Management, Business Analysis and Business Development

. Current three years experience in healthcare operations including EMR

with a strong IT focus

. Recently completed an eight month EPIC rollout

. Responsibilities impact the achievement of department objectives.

. Develop/Define, publish and execute project plans, work plans and

schedules, budgets, and deliverable/responsibility matrices.

. Coordinate, facilitate and monitor project milestones and budgets for

assigned projects

.

Professional Background

TekSystems - Sentara HealthCare. Chesapeake, VA

February 2008 - Present

IT Business Development Consultant/Business Analyst/Project Management

. Provide business consulting to Sentara Healthcare eCare Physician

Advisors and Medical Group

. Responsible for the support and maintenance of user and environment

administration for eCare as well as several critical clinical

applications. Provide daily support for security related issues. Work

closely with the implementation teams (ambulatory and inpatient) on

the continued implementation of EMR (Epic).

. Develop project plans, business work flows, use-case scenarios, test

procedures, and meeting documentation guidelines Utilize existing

automation tools to perform quarterly audits in support of the KPMG

annual audit.

. Used software development process (waterfall model); requirements,

design, implementation, verification, and maintenance when creating

system for the Physician Advisory Group and the Community project.

. Developed new system for processing physician reimbursements

(Microsoft Access) database based on business requirements to

establish a system that will retain all data related to project cost,

reimbursement, budget tracking, future forecasts, query physician time

allocations and etc

. Created user guide for managing physician reimbursement (Visio

diagrams) outlining step by step process, and system user guide

(Microsoft Word) with screen images, developed an automated electronic

monthly notice for participants (SalesForce), developed a guide to

submit reimbursement with a template (Microsoft Excel), developed

policy & procedure guidelines for back office support based on

organization audit and compliance and established guidelines. .

. Managed project budgets ($1.5M )eCare Physician Advisory Group,

($1.2M) eCorp/Blackshirts

. Evaluate new technology and/or existing product capabilities or

enhancements in a collaborative fashion with stakeholders to resolve

business issues ex. CRM for Community eCare project (Sales Force add-

on Coda), included identify application met business requirements,

test application, investigated company support to assist with

developing future enhancements, evaluate product cost versus

competitors, evaluated sustainability in the market past/present,

facilitated purchase, and installed application on network.

. Managed multiple support mailboxes and handle day to day security

issues for multiple applications. This position requires participation

in a 24-hour call rotation group.

. Trained and implemented physicians and practices for Epic software.

Follow established standards for the training, implementation,

compliance, and trouble-shooting of software.

. Developed documentation to describe physician advisory reimbursement

process

. Assist with all phases of project implementation including scope

definition, requirements definition and documentation, priority

setting, validation of development efforts to ensure requirements are

being met, testing, training and other implementation activities.

Develop project plans, business work flows, use-case scenarios, test

procedures, and education documentation. Collaborated and delivered

design process workflows (eCare Community Project - EMR) and identify

device integration opportunities

. Assisted the eCare Vice-President of Informatics with EMR (Epic) post

go-live schedules for medical students, and physician schedules,

facilitating the detailed planning, task assignment,.

. Compliance analyst for eCare Medical Advisors, monitoring/reporting

contractual and yearly hours, monitor contract status, fulfillment

requirements, forecasting/proposals for next cycle.

. Evaluates and communicates the resulting recommended solutions to

maximize efficiency and productivity by exploiting technology (ex.

SharePoint, and Wiki); Aligns projects with strategic plans (EMR

Implementation Goals) and prioritizes projects in conjunction with the

senior management of the business unit and IT leadership in order to

support, modify, and/or initiate their applications. Manages the RFP

process and business case for new technologies (Financial Force).

. Utilized Project Management skills for Community project (EMR

offerings to community physicians) Hardware and Software deployments

with a focus on expectation mgmt (5+ years).

. Participated EpicView (EMR) roll-out to Sentara physicians and staff.

Responsible for training practice staff on the application and

retrieving current patient information, imaging scan, office

communication log, appointment setting, accessing results, patient

notes, and etc. This project was schedule for 12 month transition

period (CareVision to Epic)

Northstar Clearview Technology.. Virginia Beach, VA January

2007 - June 2007

Business Analyst

. Supported technical operations management team in daily operations

. Demonstrated ability to work collaboratively and contribute as a

member of the teams composed of business and technical staff.

. Demonstrated management experience with outlining the major issues

with the current travel system and developing alternative solutions

. Applied strict budget management skills, working with tight fund

constraints (Government funded program via Military)

. Works with senior management in development, documentation and

implementation of new features as well as maintenance and support of

existing systems (user access, expense reporting, and timekeeping

SLDCADA (Standard Labor Data Collection and Distribution).

. Tracked and monitored department budget, reviewed costs associated

with service requests, implementation and upgrade requirements.

Estimate technical teamwork effort involved and assign to appropriate

personnel.

. Acted as liaison between functional support, implementation personnel

and other technical IT staff members.

. Managed the implementation of new business software as it relates to

department technical operations

. Planned and administered communication to other levels of management

regarding operations budget; lean six sigma, and mandatory training

Lockheed Martin Corporation. Newport News, VA October 2003 -

January 2007

Business Analyst

. Responsible for setting up "New" A&AF Program Headquarter office in

Newport News.

. Defined and managed business development. Develops cost/benefit

analysis and/or feasibility studies. Provided information for future

bids purposes to management, including cost justification. Provided

project management support for application/technology enhancements.

. Developed and maintains project timelines, system specifications, and

project coordination. Collaborated with interior design coordinator,

researching and purchasing security system, office equipment, phone

system, leasing furniture, and office supplies

. Responsible for implementing customer support processes for problem

identification (program completion status for government customer),

prioritization and resolution. Provides daily and on call support to

field programs for application related issues.

. Identified and analyzed program needs, researched other resources (LM

facilities) for recommended resources and products, and provided

recommendations to improve end processes and cost savings.

. Performed systems analysis, design, integration, documentation and

implementation of applications that are administrative or business

oriented

. Acts as liaison and provides oral and written communication between

the customer base, software vendors, and other areas within the AAFP

departments. Responsible for the communication of software issues,

requirements, and enhancements. Notifies customer base of scheduled

and unscheduled network or application down times.

. Compiled metrics and report change, volume, incidents and other change

management related reports to upper level management IT support for

field operations

. Introduced new technologies to management in the form of position

papers, demonstrations, and other types of presentations

. Provided information to management by assembling and summarizing data,

preparing reports and making presentations of findings, analyses and

recommendations

. Generated weekly highlight report, track compliance, ethics and

diversity training.

. Purchased Card Administrator for 34 cardholders for internal /

external purchases of $50-100K.

. Development of metrics and other devices to monitor performance

McDonald's Corporation... Norfolk/Virginia December 1998 - October 2003

Technical Analyst

. Responsible for general application and business support, client

interaction, answering business questions, development of solutions

that support the training, learning and development needs of

McDonald's restaurants as well as its corporate departments.,

gathering and documenting business and technical requirements, writing

statements of work and change requests, creating and/or reviewing

technical documents, and becoming a subject matter expert on the

applications being used by our regional office.

. Developed an in-depth understanding of business drivers/needs, created

solutions, and worked closely with the team to implement solutions

. Assisted with project leadership in designing the approach for a

project, estimating, planning, and setting technical direction.

. Managed and applied the restaurant system development methodology;

contributed to project deliverables including customer service, food

cost, labor analysis, financials, in-store marketing, restaurant

safety measurements, security and safety procedures and documentation.

. Generated schedules for managers and crew with a concentration on

transactions and labor targets

. Conducted detailed labor analysis to improve market profitability for

each restaurant

. Supervised nine administrators; Provided guidance for individuals

with less experience in the technical and/or project management

support area; Planned and organizing team work; Organized and

monitored work assign by departments, Motivated and aligned

administrative staff based on expertise and ensured right skills

aligned w/ right positions.

. Researched the potential of emerging web technologies, provides

examples of new ways to use these technologies, and evaluates the

feasibility of implementing them on a broader scale

. Successfully managed and directed staff of nine administrative

associates

. Content Manager for regional intranet web-site design

implementation/execution

. Continuously verified the integrity of all site content to ensure the

timeliness and accuracy of information

. Responsible for upgrade of potential enhancements and strategies on

current technology

. Troubleshot end user problems pertaining to hardware (desktop,

laptops, and printer), network connectivity, PBX, TC/IP, Octel voice

messaging, scanners, plotters, palm pilots and electronic mail (Lotus

Notes)

First Coastal Bank... Virginia Beach, VA January 1997 - December 1998

Loan Administrator

. Performs complex analysis of credit history, repayment history,

present credit score, other financial possessions needed to meet loan

requirements for loan approval process.

. Coordinates interdepartmental development, trouble-shoot system

errors, and desktop training

. Assisted in the collection of data element requirements (Information

management)

. Conducted financial and industry analyses to determine the viability

of client relationships

. Prepared underwriting memorandums and company annual reviews

. Monitor loan agreements for covenant compliance

. Developed and finalized effective power point presentations, databases

(MS Access), and spreadsheets (MS Excel)

. Managed Real Estate and Commercial banking expenses/budget

Ciba Specialty Pigments... Newport, DE August 1987 - October 1996

Sr. Colorimetry Business Consultant

. Supervised laboratory systems

. Participated in the Project Management process; understands and

applies the color system computer color matching methodology;

contributed to Pigments Division project deliverables including the

rollout/migration to enhance our sales team with modern equipment and

technology to establish current customer based and capture future

customer growth and product enhancement.

. Acted as the color specialist liaison during color evaluation

analysis, defining product strengths, weakness, color sustainment in

weather conditions, application dependencies.

. Maintained and demonstrated an understanding of a broad range of

technical business processes and related systems; provided strategic

advice for processes and solutions.

. Collaborated with business stakeholders, quality assurance, on ways to

define and document business requirements and with technical staff to

develop solution alternatives. Provide guidance to peers with less

experience within the analytical and/or project management area of

job.

. Provided general customer and IT support for assigned business

applications; managed/supervised most complex colorimetry system

problem logs; worked with business and technical staff to perform

effective root-cause analysis and resolution; leads implementation

support activities; directs and participates in training support

activities such as documentation authoring and preparation, training

preparation and delivery or follow-up. Gathered, compiled, interpret

and summarize technical system results and maintained color

libraries/tables.

. Managed testing activities for maintenance and project assignments;

provided guidance for testing strategies, scope and scenarios;

reviewed and provided advice for testing-related estimates of effort,

duration and resource utilization; prepared and reviewed test plans;

identified product testing risks and contributed to the overall

management of technical service projects and risk plans; coordinated,

managed and participates in complex pigment testing efforts.

. Responsible for design and production of color libraries,

presentations, reports, and brochures for prospective external clients

. Created ISO-9000 instructional procedure manuals for Technical

Services.

. Used software development process (waterfall model); requirements,

design, implementation, verification, and maintenance

. Trained peers, sales force, and Division President on the use of

Colorimetry to achieve a better understanding of computer color

matching procedures

. Setup color programs (CGREC) to enable total access for all technical

service members including Division Pigments President and Vice

Presidents of company

. Researched and investigated, and purchase high technical equipment for

Technical Service laboratory.

Education

10/2006 Phoenix University Information Technology Information

Technology Systems

9/1999 Delaware Technical College

Information Technology (C++, SQL, MC Classes)

4/1995 Hue Davidson Color Technology

Certification

6/1985 Empire Technical School Computer Programming

Certification

Skills

Mainframe: HP-1000, HP-3000

Operating Systems: TC/IP LAN, Windows, UNIX, Basic

Programming: Basic, SQL, RPGII

Software: MS Office, MS Access, Acrobat Reader, Adobe Dreamweaver, Harvard

Graphics, Lotus 123, Lotus Notes, MS Excel, MS Exchange, MS Outlook,, MS

Windows 98, MS Windows XP, MS Word, MS PowerPoint, MS Works, Reflex, Word

Perfect, FrontPage, SAP, Peachtree, Tandem, Winspoc, Remedy, Adobe

Photoshop, Print Shop, SharePoint, SalesForce, CODA2go, Customer

Relationship Management (CRM) systems, Novell Group Wise

In-house Systems: Defense Travel System, Navigant Travel, CGREC, WaveNet,

Clarity, EPIC, COGNOS, CareVision, MDOffice, ID Manager, Crystal View,

Wikii

Contact this candidate