Customer Service Medical
Resume:
Ramona Parran
Aurora, CO **017
*******@*******.***
OBJECTIVE
Medical Front Desk/Receptionist/Office Support
CORE STRENGTHS
Medical Front Desk Customer Service Medical Records Patient Scheduling
Patient Information Patient Intake General Office Data Entry
Insurance Verification Receptionist Medical Terminology Basic Word/Excel
Alpha/Numerical Filing Health Connex My Clients Plus
EXPERIENCE
Customer Service
o Greet visitors, patients and vendors, determined nature and purpose of visit and directed or escorted them to
specific destinations
o Answered telephones, directed calls, took messages, scheduled appointments, maintained and updated office
calendars
o Provided information about services and resolved patient inquiries
General Office
Compiled, copied, sorted and filed records of office activities, business transactions and other activities
o
Opened, sorted, and routed incoming mail, answered correspondence and prepared outgoing mail
o
Reviewed patient files, records and other documents to obtain information to respond to patient and staff
o
requests
Filed and maintained patient records and updated filing and inventory systems
o
Retrieved patient medical records for physicians, technicians or other medical personnel
o
Arranged patient files and case histories for daily patient appointments
o
Protected the security of medical records to ensure that confidentiality is maintained
o
Operated office equipment such as facsimile machines, photocopiers, scanners and personal computers
o
Insurance
Interviewed patients to complete intake, obtain information on claims and insurance forms
o
Prepared and processed insurance claim forms, invoices and checks
o
Collected initial premiums, issued receipts and kept records of invoices and supporting documents
o
Advised patients of financial options and provided strategies for repayment
o
INTERNSHIP
Dr. Kathryn Warner Medical Office Support 2010 Aurora, CO
WORK SUMMARY
The Slide Printer Photo Technician 1990-2008 Denver, CO
Coaxial Cable Office Support 1989-1990 Denver, CO
EDUCATION
Emily Griffith Opportunity School Medical Admin. Assistant 2009-2010 Denver, CO
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