Help Desk Software
Resume:
EDGAR NAJARI
**** ******* ***** *****, ***** ***
Annapolis, MD 21401
***********@*****.***
NETWORK ADMINISTRATOR / HELP DESK
Network professional with expertise in design, installation and maintenance
of networks with up to 250 end-users and 10 servers. Excellent ability to
diagnose and solve network problems, troubleshoot and repair hardware and
software issues. Strong knowledge of printers and scanners. Completed Cisco
CCNA courses and MCSA certified.
EDUCATION AND CERTIFICATION
A+/MCSA/Pre-Cisco/CCNA Certification Courses, Tehran Institute of
Technology 2003-2009
Microsoft Certified Systems Administrator 2000
2005
Microsoft Certified Professional 2000
2004
A.S., Computer Hardware, Tehran Azad University
2001
TECHNICAL EXPERTISE
Operating Systems:
Windows 2000/XP/Vista, Windows 2000/2003 Server
Networking:
LAN/WAN, TCP/IP, DHCP, DNS, WINS, RRAS, VPN, FTP
Hardware:
Laptop, Desktop computers, Printers, Scanners and Plotters
Software:
Microsoft Exchange 2000, Microsoft Office 2003/2007,Microsoft SQL,
MDaemon, VMware, Dameware
PROFESSIONAL EXPERIENCE
CANDOU MODERN PROCESSING, Tehran, Iran
2009-2010
Network Administrator
. Installed, configured and supported Cisco switches and routers for a
company that designed and implemented networks with up to 250 end-
users and 10 servers for businesses, hospitals, laboratories,
insurance companies and factories
. Administered network security and maintained the network and
peripheral devices
GAMMA COMPUTER HARDWARE SOLUTIONS, Tehran, Iran
2006-2009
Network Administrator
. Diagnosed system malfunctions and troubleshot for a help desk of a
network installation and repair company: analyzed problems and
monitored networks
. Trained end-users on hardware and software
. Provided user-to-user remote assistance:
EDGAR NAJARI
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ABNOUS ELECTRONIC CO., Tehran, Iran
1999-2006
Help Desk Supervisor, (2004-2006)
. Managed 10 technicians in the printer and scanner repair department
. Analyzed computer software/hardware problems; provided solutions for
repair
. Troubleshot physical network, cabling and wiring problems
. Provided technical and help desk support
. Implemented and supported Server Services including DHCP, DNS, WINS,
RRAS and Active Memory
Computer Technician, (2002-2004)
. Assembled laptop and desktop computers for businesses
. Detected and solved hardware and software problems for computer
systems including operating system errors
Printer Technician, (1999-2002)
. Diagnosed and repaired hardware problems for HP LaserJet, Inkjet and
Epson Dot matrix printers, scanners and plotters
Contact this candidate