Quality Assurance Engineer
Resume:
Ramona a. Hicks
Garland, TX ****3
Cell: 214-***-****
Email: ***********@*****.***
SYNOPSIS
I'm an IT Professional with over 15 years of experience. I have
extensive experience in the areas of Quality Assurance/Testing for web
based applications and Windows applications. I have solid leadership
skills, demonstrated proficiency in leading and mentoring individuals to
maximize levels of productivity, while forming cohesive team
environments.
TECHNICAL SKILLS
Oracle, Retek, Access, Crystal Reports, DBMS, Cognos, Windows
95/NT/98/2000/XP/Vista, TestDirector, Quality Center, Quick Test Pro
8.2, QARun, WinRunner, iTKO LISA,, Premier POS, OPUS, CPC Phoenix,
(Amdocs) Telegence 8.3, IVR, CTI, Unified Process, Visual SourceSafe,
JAD, SDLC, Testing Life Cycle, PVCS Tracker 7.5, PVCS Tracker I-NET,
PVCS Manager, Rational Suite, WMS, Data Warehouse, ETL, LDAP, SAAS,
SNMP, Proxy Servers, Compuware TrackRecord/ QADirector, Compuware CARS
Workbench, TCP/IP, Multi Edit, i18N, L10N, ISO8583, Lotus Notes v4.5,
Microsoft Exchange, Microsoft Office, Microsoft CRM, Microsoft
SharePoint, Microsoft Frontpage, Microsoft Project, PageMaker, Doors,
Visio, Microsoft SQL Server, MTS, Microsoft 2005 Virtual Server R2,
Microsoft Visual Studio/C++ 6.0, IIS, Unix, Linux, Citrix, C++, C, C#,
COBOL, COBOL II, ISPF/JCL, FILE-AID, ABEND-AID, DB2, CICS, SAS, MVS,
TSO, QS390, VSAM, JCL, CA7, IBM UTILITIES, GDG, VISUAL BASIC 5.0,
DELPHI, ABEND Recovery, Java, Perl, Agile Testing, SAP, Weblogic,
Webmethods, Apache Tomcat, JSP, J2EE, EJB, ASP.NET, VB.NET, Web pages,
GUI, PHP, HTML, XML, XPath, XSpy, XUL,SS7,AS400
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PROFESSIONAL EXPERIENCE
AAFES - Lead QA Analyst - Contractor 11/09-
Present
. Writing test plans, writing and executing test cases, assigning task,
attending daily status meeting, resolving any test environment issues,
managing defects, communicating with development, project managers,
and business users, keeping all documentation updated on Sharepoint,
providing estimation for project timelines, etc.
. Integration testing for AAFES new WMS systems:
Legacy Systems (Mainframe), Oracle Retek, Red Prairie WMS, Warehouse
Order Management System, Transportation Management System, Teradata
(MicroStrategy)
. Validating different transaction type between systems:
Appointments, Inventory Receive, Inventory Adjustment, Inventory
Status, shipment re-plans, Footprints, Shipment Create, Cancel, Load,
Change, and Delete, Freight Entry, etc
Gamestop - QA Analyst - Contractor 7/09 -
10/09
. Wrote detailed test cases in TestDirector 8.0 for Microsoft Dynamics
NAV 5.0 application.
. Updated documentation in Sharepoint
. Performed regression, integration, functional testing
. Work closely with development to fix critical defects
. Identify and logged defects using TestDirector 8.0
. Writing SQL queries to perform data validation
Aquire - Lead QA Analyst/Business Analyst - Contractor
07/07 - 04/09
. Responsible for testing in an Agile environment. Testing the front end
and backend for organizational charting software develop in Java and
ASP.Net on Window Vista and Microsoft Virtual Server 2005. Backend
databases: SQL Server, Access, and Oracle, Web Services, Stored
Procedures, and SAP
. Responsible for testing driver cab files
. Responsible for writing the test plans and testcases from Business
Requirements, Functional Requirements and checking them into
SharePoint
. Responsible for in18N, and L10N testing of the application
. Configure IIS, DCOM, ODBC, User and Groups on Windows XP/Vista and
Microsoft Virtual Server for the application
. Responsible for testing stored procedures and web services with iTKO
LISA.
. Utilized Microsoft InfoPath 2003 to view XML Schema
. Validating information sent through Webmethods in the correct XML
. Responsible for testing MS CRM application.
. Responsible for testing FireFox browser with Selenium 1.0
. Responsible for testing application forms
. Documents test results in status reports.
. Creating ETL packages for Unicode flat files through SSIS. Mapping the
source data to the destination
. Responsible Functional, Regression, System, and Integration testing
AAFES - QA Analyst - Contractor 12/06 - 5/07
. Testing POS Retail systems on multiple platforms assuring they meet
the requirements. Interpret test plans and create additional test
plans and data.
. Tested transaction data on the AS400.
. Complete front and backend testing assignments given by AAFES
management for any effort associated with AAFES solution, and with
other AAFES systems or between any other AAFES systems as needed.
. Tested Oracle Retek
. Mentor AAFES assigned resources in usage of testing techniques and
strategies
. Responsible for resolving all issues.
. Responsible for running Unix Shell Scripts
. Logging defects in Quality Center
Caremark - IT Analyst/Business Analyst - Contractor
04/06 - 10/06
. Responsible for writing the test plans from Business Requirements,
Functional Requirements and checking them into SharePoint
. Responsible for updating documents by checking them in and out of
SharePoint
. Responsible for checking in Test Results into SharePoint
. Wrote test cases from Design Specification, Technical Specification,
BRFR and checking them into SharePoint
. Responsible for Functional and Integration Testing of different modules
of the AS400 System
. Responsible for peer review of other QA Analyst Test Plans and Test
Results
. Responsible for meeting deadlines for release cycles.
. Responsible for Business and Functional requirements reviews of assigned
projects.
. Responsible for entering defects in Test Director 8.0/Quality Center
. Familiar with SDLC utilizing CMMI Methodology
Centex Home Equity/NationStar - Lead QA Engineer- Contractor 5/05 -
03/06
. Define and document test scenarios, and test plans using MS Word
. Define and obtain necessary test data for conversion project.
. Perform manual testing, regression, integration, functional and system
testing on new ASP .NET, C#, and Java applications (white and black
box testing)
. Responsible for backend testing on SQL 2005 server
. Utilized Microsoft InfoPath 2003 to view XML Schema
. Validating information sent through Webmethods in the correct XML
. Performed regression testing with QTP 8.2
. Performed Integration testing on AS400
. Coordinate all testing related communications with project team and
partners, including related reporting
. Clearly document and communicate defects in Bugzilla/Quality Center as a
result of testing
. Manage the testing process using MS Project
. Manage offshore team
1 PriceWaterhouseCoopers, QA Engineer Contractor 12/04 - 05/05
Creating detailed test cases for the Acceptance and Continuance application
written in VB.NET and Java. These test cases document the setup and
process of a client. Acceptance and Continuance is a computer-based
system which performs an assessment of a client and engagement
acceptability. It provides Price Waterhouse Coopers a method of assessing
the risk associated with an entity and engagement, and provides them with a
way of managing the approval process and overall portfolio risk.
. Develop detailed test cases in TestDirector 8.0.
. Identify and logged defects using TestDirector 8.0.
. Perform QA Testing manually and automated with Quick Test Pro 8.0 for
conversion project
. Prepare written documentation of test results and checking them into
Sharepoint.
. Verify and document expected test results based upon defined pass/fail
criteria
Cingular, Sr. QA Engineer - Contractor 06/04 - 12/04
. Worked on a project due to the Cingular and AT&T acquisition.
. Responsible for testing POS.com II, a Java web-enabled activation
system running Windows XP platform that remote dealers use to activate
service and maintain equipment information for Cingular Wireless
customers. POS.com II interfaces with Amdocs Telegence and is used in
markets that were formerly SBC markets
. Analyzed Business Requirements to write, execute, and validate test
plans/cases in TestDirector 8.0
. Perform GUI, system, and regression tests on a java application and
verifying the results against the backend billing systems Amdocs
(Telegence 8.3).
. Verifying data in the Oracle 9i database using SQL Queries with Unix as
the operating system.
. Responsible executing Unix shell scripts
. Responsibilities also entail testing enhancements of new wireless
services, rate plans, enabler, and code changes in the billing system
to support timely and accurate billing.
. Created and tracked defects using Team Track defect tracking tool.
. Testing Activation for Individual, Corporate, Sole Ownership, and Prepaid
Accounts
5 Blockbuster Inc, UAT Tester - Contractor 1/04 - 06/04
Blockbuster is implementing a workforce management system in its corporate-
domestic, retail stores. The workforce management software is an off-the-
shelf software product developed in
ASP.NET. Testing software prior to deployment, UAT will perform the
following duties:
. Assist in defining and documenting the Project's overall integrated
test strategy, integrated test plan and integrated test data plan.
. Assist in identifying and documenting the Project's test scenarios
. Created test scripts and test scenarios in TestDirector 7.6 and Quick
Test Pro 8.0 (white and black box testing)
. Responsible for logging defects in TestDirector 7.6 and meeting with
the project leader and developers to discuss the bug fixes.
. Execute the integrated test data plan, including creation of test data
to support the defined test cases
. Execute test scripts and verify and document expected results based
upon defined fail/pass criteria
. Manage defects by tracking defect status and verifying defect
resolution
. Data Warehouse testing
. Using ETL Informatica to extract source data and load it into target
datasource.
. Ensure that project deliverables satisfy project requirements
. Comply to any Project Change requests
. Complete the post project review scorecard and provide feedback for
project close-out
. Perform other activities as assigned by Blockbuster's Test Manager
7 Kinko's Corp., Integration Tester - Contractor 9/03 - 12/03
Responsible for designing and developing test cases, and test scenarios for
Kinko's conversion project to a Web base POS and Backoffice Applications
utilizing the SCRUM methodology. Testing Included:
. Performed regression testing to verify bug fixes and to ensure that
changes not only work, but also do not adversely affect the remainder
of the system.
. Utilized Microsoft InfoPath 2003 to view XML Schema
. Tested the OTP project which consisted of validating information sent
through Webmethods in the correct (XML) format from Kinko's POS,
BackOffice, Order Entry, and Production Management, Branch Server,
Kronos, Active Directory, ACD, PeopleSoft, Payment Switch, CAS, TODS,
Item Price Master, Retek, Express Pay, and Tax systems which integrate
together (white and black box testing).
. Validated POS transactions information created from cash, gift
certificates, refunds, traveler checks discounts and coupons to insure
calculations are correct in the Branch, Central Server, and TODS.
8
9 Gamestop, QA Tester - Contractor 3/03 - 8/03
Responsible for designing and developing test cases, test plans, and test
scenarios for Gamestop's POS/ Backoffice, Data Warehousing. Responsible
for designing and developing test cases, test plans, and test scenarios for
Gamestop's Corporate Back office Application. Testing Included:
. Performed functional testing to over 700 Backoffice for a conversion
project from QB and VB Applications.
. Performed functional testing for VB Conversion to Migrate QB
Applications to VB Applications on Windows 98/XP platforms (white and
black box testing).
. Performed testing on Database conversion from Pervasive V7 to
Pervasive V8 and also assuring Stored Procedures are there and
functioning
. Wrote test cases and test scenarios for QB and VB Applications.
. Performed regression testing to verify bug fixes and to ensure that
changes not only work, but also do not adversely affect the remainder
of the system.
. Responsible for logging defects in TestDirector 7.6 and meeting with
the project leader and developers to discuss the bug fixes
. Data Warehouse testing
. Using ETL Informatica to extract source data and load it into target
datasource.
. Used Microsoft project for creating and managing a project.
. Generated test plans from the requirements and functional specs.
10
11
12 RIA, Lead Unit Test Engineer - Contractor 11/02 - 12/02
Responsible for designing and developing test cases, test plans, and test
scenarios for International Tax Software VB.NET, a web based application.
Testing Included:
. Wrote test cases and test scenarios from use cases.
. Generated test plans from the requirements and functional specs.
. Tested web base application using Winrunner on Windows 98/NT/2000/XP
operating systems in a client/server (2000) environment for operating
system compatibility.
. Perform testing of application, database (SQL 2000 Server) stored
procedures, and maintenance related features in accordance with
documented test plans (white and black box testing)
. Tested different browsers, and multiple versions of each browser.
. Performed data integrity testing to ensure that valid operations
correctly update the database.
. Performed usability, interface, navigation, and security assessment on
web base application.
. Performed functional/integration testing to ensure interface as
expected with each database, database tables, external software
packages, external files, server, and other entities external to the
module.
e-talk Corporation, Sr. QA Engineer - Contractor 04/02 to 09/02
Responsible for designing and developing test cases, test plans, and
scenarios for a Windows and Web base Call Center application running on
Windows 95/98/NT/2000/XP platforms in a Client/Server environment. Testing
involved integrating multiple devices into a customer like environment
(white and black box testing).
. Perform reviews of technical documentation, including design
specifications, test plans and customer documentation.
. Deploying new applications to client server environments.
. Maintaining Source Code Visual Source Safe.
. Provide test results back to team. Tested VB.NET Web application
using WinRunner.
. Regression tested the SCR's and wrote test cases and test plans in
TestDirector 7.2 and log defects in PVCS Tracker 7.x and PVCS I-NET.
. Deployed, updated, and managed software on desktops and servers
. Ensuring that all of the Window Scripts executed successfully in order
by the command shell.
. Testing call center application on a variety of switch platforms
including Siemens Rolm 9006.4a and above, Nortel Meridian 1, Nortel
Symposium v4, Rockwell Galaxy, Spectrum and Transcend, Aspect v8,
Avaya v7, v8, and v9, Avaya Definity G3 v3-v9, Davox, Mosaix, and
Melita. Tested ACD, IVR, CTI software Genesys 6.1
13 Eastman Kodak Health Imaging, QA Engineer - Contractor 06/01 -
11/01
Responsible for insuring the quality of Kodak's off the shelf product on
Windows NT platforms. Running sophisticated test sets and plans on a
variety of non-invasive diagnostic products (Class II medical devices).
Executing manual test scripts by configuring destinations, generating
medical images across multiple parameters, and evaluating the image quality
and documenting the results. Duties included:
. Testing different wet/dry printers: Kelp 2180 w/o doc processor, Kelp
160, Kelp 1120 w/ doc processor, Dry View 8100, 8200, 8500, 8610,
8700, Distributed Medical Imager (DMI) 1200, 3600
. Quality Assurance testing for MIM (Medical Imaging Management)
application including connections and enhancements
. Rewrite and update test cases to comply with requirements and
specifications
. Responsible for ghosting machines with the updated software
. Responsible for testing hardware and software.
. Responsible for inspecting the film for image quality
Insurance Technologies Corporation, Lead QA Engineer 1/00 - 6/01
Responsible for designing, developing, and executing test cases, test
plans, and scenarios. Tested in Java, Windows 95/NT/98/2000/XP and AS400
environments. Duties included:
. Testing and implementation of content, graphics and basic
functionality for rating application.
. Documenting results of tests in PVCS Tracker and communicating with
programmers for problem resolution.
. Maintaining Source Code PVCS Manager.
. Quality Assurance testing for rating system application including
connections and enhancements.
. Quality Assurance testing for Web application manual and automated
with QARun.
. Perform detailed testing of all system software modifications into
production.
. Provide training to other analysts on test plan development.
. Ensuring test execution is complete in scheduled timeframes.
. Work with other team members to develop and execute integration,
regression, unit, and system tests, investigate problems identified
during testing (white and black box testing).
1
2 ACS Retail Solutions, Senior QA Analyst 2/99 - 12/99
Responsible for executing testing of POS (NCR) and Pump (Gilbarco)
applications for 7-Eleven and Brookshire's for quality and adherence to
specifications. Testing software developed for client/server and using
VISUAL BASIC, C++, SQL SERVER, ACCESS, Windows NT, Windows 95/98, UNIX, and
TANDEM. Duties included:
. Inspecting and analyzing test model and records results of all testing
procedure
. Encoding, testing, debugging, and documenting programs, writing, revising
standards and procedures.
. Documenting results of tests in TestDirector and communicating with
programmers for problem resolution.
. Testing debit card, major credit cards, proprietary credit card
transactions
. Testing ATM transactions and validating the KPE and KEK information
. Use Decryption software for PIN validation
. Setting up POS hardware and installing vendors software
. Ensuring test execution is complete in scheduled timeframes.
. Updated software on Backoffice and POS
. Designing, writing and fulfilling software test plans and test cases,
creating and closing defects per QA standards in TestDirector.
Automation testing with Compuware QARun.
. Providing input and status updates regarding test progress and results.
. Reviewing software requirement specifications and technical design
documents to ensure that metrics would be measured.
. Tested communication protocols such as with ISDN, ASYNC, BYSYNC,
MODIFIED ASYNC, VSAT, X.25, and TP30S.
. Developing metrics for assessing compliance of delivered software to
those specified requirements.
. Managing the setup and installation of test platforms and inspecting and
analyzing test model
. COBOL, COBOL II, ISPF/JCL, FILE-AID, ABEND-AID, DB2, CICS, SAS, MVS,
TSO, IBM 390, VSAM, JCL, CA7, IBM UTILITIES,
14
15 Alliance Data Systems, Lead QA Performance Support Specialist/QA Tester
7/96 - 2/99
Responsible for testing, designing and developing test cases, plans, and
scenarios for POS and Pump applications developed in C and C++, and UNIX
for ISO certification. Customers included: Shell, Fina, Citgo, Clark,
KFC/Pizza Hut, Brookshire, Zales, and The Limited. Duties included:
. Performing ISO Protocol Certification and assigning new terminal type
codes.
. Providing training to other analysts on test plan development and
device specific technologies
. Maintaining hardware configurations for other analysts.
. Responsible for hardware configuration with POS and Pumps (Gilbarco,
Bennett, Schlumberger, Wayne, and Tokheim).
. Worked with Change Management when new code is deployed on the
Mainframe
. Testing debit card, major credit cards, proprietary credit card
transactions Testing ATM transactions and validating the KPE and KEK
information
. Use Decryption software for PIN validation
16
17 Taylor Publishing Co., Senior Computer Operator 1/91 - 7/96
1
2 Running the system manager and system backups.
. Running laser printers, magnetic tape drives, tape combines, DAT system,
and VAX system.
. Monitoring the mainframe to ensure full operational readiness.
. Loading tapes in AGI system and running typesetters.
. Responsible for training new operators.
EDUCATION
ASSOCIATE OF APPLIED SCIENCE IN ELECTRONICS AND COMMUNICATIONS ENGINEERING
Control Data Institute of Technology - Dallas, TX
Licenses
. NOTARY PUBLIC, COMMISSIONED, AUGUST 2004
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