Pamelia Richardson

*** ****** *****

Speedwell, TN 37870

423-***-****

More than 28 years in a variety of business operations. Experienced in

quality control. I possess excellent organizational, computer and

communication skills. I am an experienced self starter. I have experience

working in a very fast paced environment.

PROFESSIONAL EXPERIENCE

Systems Analyst/Quality Assurance (7/1995 to 12/2009)

Verizon Communications

Temple Terrace, FL

. Responsible for reviewing every new product and service being

entered into the nationwide billing system before going to

production. Also verified changes to systems were made

correctly.

. Maintained all departmental documentation.

. Worked extensively with overseas employees.

. Trained new employees and coached on an on going basis.

. For last 6 years worked independently from home while

overseeing all the above functions.

Executive Administrative Assistant/Internal Audit (5/1990 to 7/1995)

GTE Communications Corporation

Fort Wayne, IN

. Executive Assistant to the Internal Audit department

. Compiled and published all audit findings for the corporation.

. Maintained manager's schedule and performed tasks as requested.

. Maintained computer and software inventory.

. Input time records for auditor's payroll and maintained time

reporting system.

Secretary/Customer Accounting (1/1986 to 5/1990)

GTE Telephone Company

Fort Wayne, IN

. Secretary to 5 Accounting Managers requiring excellent

organizational skills.

. Attended daily meetings and compiled meeting minutes for

pilot of new billing system.

. Maintained departmental files and correspondence.

Service Clerk (6/1982 to 1/1986)

GTE Telephone Company

Fort Wayne, IN

. Maintained pagers and paging records for phone marts in Fort

Wayne

. Supported central office switch employees and updated employee

records.

EDUCATION

Associate Degree in Computer Science, Ivy Tech State College, Fort

Wayne, Indiana

REFERENCES

References supplied upon request.

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