Customer Service Administrative Assistant
Resume:
Emily Astacio
Pasadena, MD. **122
*********@*****.***
410-***-**** (cell)
OBJECTIVE:
To utilize my experience and knowledge to work, learn and grow with a great company.
SKILLS:
Bilingual; ability to work under pressure in a fast-paced environment and manage multiple tasks; Able to
work independently with good organizational and communication skills; Experience working for a large
corporation with a professional appearance and attitude.
EXPERIENCE:
Esis Insurance June 2010 to September 2010
Temporary Position Claims Assistant
Monitoring claim payments, maintain detailed files including medical treatment, attorney
Correspondence and all other matters regarding case management. Creating letters, memos,
envelopes and reports. Pay bills, file forms, photocopy, scan, and type as requested. Input
data and prepare reports, Input data and prepare reports, process computer checks, prepare for mailing
and maintain appropriate records. Update files and close files, as requested. Prepare closed files for
shipping and storage. Maintain up-to-date files, attaching correspondence as appropriate. Customer
Service contact in order give, receive, or exchange information.
Bank of America Nov. 2009-March 2010
Temporary Position Image Specialists
Responsible for classifying imaged documents by Doc Type. Locating and entering the loan number if one
is not populated and flagging any exceptions.
Custard Insurance Adjusters, Inc. Sept. 2008-Feb. 2009
Temporary Position/Hurricane Ike File Examiner/Lead Clerical
Reviewed property loss claims in MSB Intergra Claims. Set up new loss claims;
Client Liaison with Mustang Claim Services, Texas Fair Plan and Texas General Services.
Provided customer service for insured’s calling regarding the status of their claims.
Aplin Peer & Associates May 28, 2008 – Sept. 2008
Temporary Position/Tropical Storm Fay Claims Analysis
Reviewed and processed property insurance claims. Taking in calls from property insurance agents and
homeowners requesting the statuses of their claims. Interacted with the insured and adjuster’s regarding
policies and procedures.
Sundance Realty & Reo’s Inc. Nov. 2007 – April 2008
Real Estate Co. Administrative Assistant
Pulled comparables from the MLS and tax rolls in order to fulfill. Keyed in Broker Price Opinions for major
lending institutions. Gave “showing” instructions to realtors for the properties on the market. Recorded
pictures of the properties to update the MLS.
Reliable Real Estate Solutions Nov. 2004-Oct. 2007
Title Company Title Processor
Responsibilities included: Title Clearing; Ordered payoffs for federal tax liens, judgments, property taxes,
and disbursement of funds to borrowers. Reviewed the preparation of mortgage documents to be
recorded and delivered mortgages to be recorded at the county court house. Provided high quality
customer service on a variety of issue.
Gallagher Bassett Services, Inc. Nov. 1997 - Jul. 2004
Third Party Administrator Claims Representative
Processed and investigated new claims for lost time and wages. Transferred lost time files to the
adjusters. Set up new claims, authorization of medical treatment, reviewed medical documents,
medications and referral’s to specialists. Reviewed and authorized bills for payment.
LICENSES:
Florida Independent Adjusters License
EDUCATION:
MTA Training Academy
Springhill, Florida
Certificate: Basic X-ray Tech
Completed: August 2010
Miami-Dade Community College
Miami, Florida
Certificate for Accredited Insurance Adjuster
Completed: January 2006
Gold Coast Appraisal School
Ft. Lauderdale, Florida
Certificate for Registered Appraiser
Completed: Sept. 2001
National Education Center-Bauder College
Miami-Florida
Associates: Electronics Engineering Technology
Graduated: 1990
American Senior High School
Miami-Florida
High School Diploma
Graduated: 1984
PROGRAMS:
MSB Integra Claims, Microsoft Programs, Riscfacs, Lotus Notes, Type 45 wpm. Citrix, I-Portal, Captiva
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate