Customer Service Accounting

Krystle Green

**** ******** *****

Fayetteville, NC 28304

347-***-**** Cell

***************@*****.***

Jan 2010 -April 2010 (Seasonal) Customer Service Professional, H&R Block

Raeford NC

. Interact with customers to provide information in response to

inquiries about products or services. Handled and resolved complaints.

. Communicated with customers through a variety of means either in

person or by telephone.

. Answered phones, made appointments and checked in customers.

. Greeted customers as they came in the office.

. Handled money and took payments.

May 2005 - December 2007. Stock Clerk ITT Industries. Ft. Bragg, NC

28310.

. Proficient of the Standard Retail Supply System (SARSS 1 and 2A),

Microsoft Word, Excel, Sabre, Windows XP, Power Point.

. Working knowledge of governing supply regulations, policies,

procedures, and instructions. Knowledge of Financial Liability

Investigations for Property Loss (FLIPL) Reports.

. Processed requests and turn-in documents at direct support level

through warehousing section.

. Interfaced with Operations and Purchasing to insure against shortages.

. Assisted other departments with any material requests or requirements.

. Received and logged all materials and distributed as necessary.

. Maintained stock records and other documents such as inventory,

material control, accounting and supply reports.

. Maintained automated and manual accounting records, posted receipts

and turn-ins, and performed due ins and due-out's accounting.

. Reviewed and verified quantities received against bills of lading,

contracts, purchase requests, and shipping documents.

. Maintained stock locator system and administered document control

procedures.

. Performed prescribed load list and shop stock list duties in manual

and automated supply applications.

. Prepared, annotated and distributed shipping documents.

February 2004 - April 2005: Customer Service Movie Gallery. 122 Sleepy

Drive Spring Lake NC, 28390

. Maintained a safe and clean store. Handled cash register.

. Interacted with customers and provided customer service.

. Provided daily direction and communication to employees so that

customer service calls are answered in a timely, efficient and

knowledgeable manner.

Education:

General Education Diploma.

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