Sales Customer Service
Resume:
Angela M. Parachini
***********@*****.***
Lutz, FL 335**-***-*** 7688
CAREER SUMMARY
Throughout my career I have contributed my knowledge in outside and inside sales, management, public
relations, marketing, and business to help exceed the goals of companies, while at the same time expanding
my knowledge and skills in business.
EXPERIENCE
Argosy University: Tampa, FL 6/2009 – 9/2009
Senior Director of Admissions
3 Manage team of 14 to meet and exceed daily/ monthly/ quarterly goals
4 Member of Executive Committee for all major school decisions
5 Worked on referral program through community to promote impact of higher education
6 Planned various new and innovative inside and outside events to promote school
7 Drive sales to achieve maximum results
8 Built new marketing and coaching practices to enhance student retention
International Academy of Design and Technology: Tampa, FL
10/2008 – 6/2009
Director of Admissions
9 Manage a team of 10 to meet and exceed daily/ monthly/quarterly goals
10 Work with community to promote school through community events
11 Use outside sales skills to be able to speak with businesses about school and benefits of
continued education
12 Drive sales to achieve maximum results
13 Implemented new training strategies on new and existing policies for easier rep retainment
14 Report all progress and new strategies of team to President and other Senior management in a
clear concise manner to help carry over success to other departments
15 Build marketing strategies and enhancements to bolster company image within the community
16 Manage lead source and lead flow for maximum conversion
17 Enhanced team morale to reduce turnover
02/2007 –
Associate Director of Admissions
10/2008
18 Manage team of ten to meet daily/monthly/quarterly goals
19 Consistently monitor ways to improve performance and customer service to bolster the
reputation of the Academy along with admissions department
20 Train new admissions representatives on policies, procedures in order to meet performance
goals
21 Produce reports including run rates, action plans, and daily run of business
22 Communicate change to policies and procedures in order to stay compliant
23 Maintain open and cohesive relationships with all departments through effective communication
24 Organize open house events as well as the coordination of off campus events
25 Assume all responsibilities of the Director of Admissions in their absence
26 Continue to receive awards for highest monthly performance and over achievement for quarterly
starts
27 In addition to my management responsibilities as an associate director, I continue to meet all the
requirements of a senior representative
06/2005 – 02/2007
National Admissions Representative
28 Educational Sales
29 Recruited new students for each start, utilize strong phone skills and appointment setting
30 Evaluated prospective student based on his/her interests, abilities, goals and needs
31 Assisted students through entire admissions process from interview through orientation
32 Continue to communicate with students to build a strong student body as well as retention
33 Meet enrollment budget each week and month as well as my 4 budgeted starts
34 Acted as a liaison between the students and various departments to ensure student satisfaction
35 Built a referral base of other potential candidates
36 Consistently received monthly and start awards for highest performance among peers
37 Nominated and chosen for leadership conference (CEC High Achievers Award)
Hertz Inc: Tampa, FL 09/2004 06/2005
Manager Trainee
38 Outside sales; Gained new business relationships while maintaining current relationships
39 Learned all policies and enforcing to everyday work
40 Rented, cleaned and tracked fleets of cars
41 Reviewed, researched and completed daily reports
A. Parachini~ Page 2
Illinois Campus Compact: Illinois State University, Normal, IL 01/2003 – 05/2003
Internship
42 Creating press packet for media constituencies
43 Create booklet for State conference
44 Create newsletter for National Community Service Director/ Student Leadership Director
conference
EDUCATION
Illinois State University Normal, IL
BS Public Relations; Minor: Business Administration
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