Administrative Assistant Customer Service
Resume:
Vanessa R. Earley
Prudence Island, Rhode Island 02872
401-***-**** (******@*****.***
EXPERIENCE
Law Office of John L. Coppolino
Cranston, Rhode Island; August 2010-Present
Administrative Assistant
o Administrative Assistant to the Business Development Manager
o Answer phones, greet clients, organized, stack and scan closed files
into closed database and any miscellaneous administrative duties
o Monitor compliance of closed files for all 50 states
o Solely responsible for marketing projects such as direct mailers,
online surveys, customer feedback, blast faxes and emails to promote
the growth of the business and track customer satisfaction
London Star Financial Network
Warwick, Rhode Island; October 2006-July 2007
Processing Manager
o Managed 7 employees on the day to day functions of the office and
directly reported progress and increase in sales to the President
o Underwrote/Processed/Closed all loans for the company. Loan volume
varied month to month but am accustomed to large volumes of loans.
o Ordered titles, pay-offs, insurance, appraisals, credit reports and
all other aspects of the loan process
o Conducted all business related to the office such as audits,
compliance, ordering supplies, broker packages and all other
administrative duties
Mortgage Pros USA
East Greenwich, Rhode Island; January 2005-July 2006
Closing Funding Supervisor
o Coordinated closings between Attorneys, Borrowers, Investors and Loan
Officers
o Maintained and monitored a warehouse line for lender loans of
approximately $3,000,000
o Prepared closing docs, TILS, GFES for loans in which we conducted
transactions as the lender
o Accurately and efficiently completed and monitored audits and
compliance regulations for the 13 states that we conducted business in
Mortgage Pros USA
East Greenwich, Rhode Island; January 2003-January 2005
Loan Processor
o Ordered and reviewed appraisals, titles, homeowner's insurance binders
and pay-offs for non-conventional, non-conforming, VA and FHA loans
o Processed and ordered all closing stipulations upon approval from
lender
o Pro-actively maintained, updated and monitored a pipe-line of 30+
files/loans
o Maintained and updated loan officers and clientele daily with loan
status
EDUCATION
May 2012 University of Phoenix
Expected degree in Elementary Education
COMPUTER SKILLS
Microsoft Word, Access, Excel, AMS, AFW, Savage, Flood Rater, CE, Win
rater, Empower, Encompass, Contour, Point, Netscape Navigator, Microsoft
Explorer, Micros, PC and Mac Platforms
PERSONAL SKILLS
Excel in prioritization and organization of multiple tasks; Motivated team
leader; Eager to learn additional skill-sets; Excellent Customer Service
Coordinator
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