Project Management
Resume:
Terence Glanton
*** ********* ***** ( East Brunswick, NJ 08816 ( H: 732-***-**** ( C:
( *******.*******@*****.***
Professional Summary
Commitment Leadership Integrity
Business Analyst/Project Lead with a proven track record for consistently
exceeding expectations and fuelling bottom line performance. Dedicated to
maintaining a reputation built on quality, service, and uncompromising
ethics.
Areas of Expertise
Fund Accounting Project Management User Acceptance Testing (UAT)
Securities Processing Business Development Automation
Brokerage Profit Enhancement Process
Improvement/Re-Engineering
Professional Experience
ADP - Florham Park, NJ
Sept 2005 - Present
Business Analyst/Project Lead
Strategically guided senior management in the analysis, design and
implementation of many key projects. Organized and directed UAT testing to
ensure the new product met customer expectations. Delivered project
success by partnering with IT to ensure the product delivered the business
results for which it was designed. Strong middle and back office workflow
processes & procedures.
Key Contributions:
. Conceptualized and spearheaded the launch of numerous automated
applications (i.e. Brokerage Deletion Project, Company Stock, etc
. Lead functional requirement review sessions, conduct analysis, and
verification with technical team members to identify problem areas and
develop plans to resolve issues in a timely manner.
. Developed system integration and test scripts scenarios for the testing
team to ensure the results correspond to the business end-users
expectations.
. Formulated detailed user acceptance approach for cross-teams project
rollouts based upon overall business requirements matrix and execution
schedules.
. Coordinated review sessions and ensured sign off of test scripts with
subject matter experts.
. Attended design reviews, requirement sessions, core and cross team
meetings with technical teams.
. Coordinated and conducted UAT training with the business end-users to
identify usability defects and composed prompt resolutions of issues.
. Trained supervisors and staff through demos, training sessions, in order
to operate efficiently and effectively in a team environment to ensure
sound business processes and decisions are implemented.
. Monitored and revised any discrepancies with dividend postings, cash
balances and accruals. Responsible for daily reviewing over 3,800 funds.
. Verified and reviewed brokerage accounts to ensure funds are available
for client transactions.
. Streamlined processes to improve profitability by 25% and reduced man
hours by 15%. Acted as a subject matter expert to develop action plans
for existing financial processes.
. Minimized financial risks by developing and maintaining internal
control tools (Financial Policies & Procedures) to manage costs and
safeguard assets. Implement cost savings initiatives across projects
and local areas.
MERRILL LYNCH - Plainsboro, NJ
Aug 1999 - Sept 2005
Document Control Specialist
Acted as a Liaison and Subject Matter Expert between financial advisors and
private high net worth clients.
Improved service delivery by ensuring the continuity and quality of support
and advice for customers in accordance with the Bank's objectives.
Key Contributions:
. Resolved account discrepancies by contacting financial advisors and
managers.
. Reviewed and approved loans (refinancing) for high net worth clients.
technical skills
Microsoft Office (Access, Excel, Outlook, Project, PowerPoint & Word), IBM
Lotus Sametime
Education
Bachelor of Science
Administration of Justice, May 1999
Rutgers University - New Brunswick, NJ
Masters
public administration, July 2009 - Present
Rutgers University - Newark, NJ
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