Customer Service Medical

Quinetta Taylor

***** ** ***** ******. *****, Florida 33157

Telephone: 305-***-**** Email: *********@*******.***

Summary: Self motivated and dedicated professional with extensive

customer service and counseling work experience. Detail

oriented hard worker with strong commitment to excellence.

Reliable and flexible team player with excellent

organizational, communication, time management,

multitasking, problem solving, interpersonal and computer

skills, ready to contribute to the overall performance of

your organization.

Skills: Computer Administrative

Medical

Windows Customer Service Medical Terminology

Word Office Clerk Medical Billing

Excel Counselor Medical Coding

Access Reception Health Insurance Processing

Outlook EventCoordinator Office Procedures

PowerPoint Data Entry Claims

Work Experience:

08/06-02/08 Homestead Job Corps Center, Miami, FL

Independent Living Advisor

Performed as an advocate, educator, coach and role model for at risk

youths, teens and young adults. Focused on social skills,

independent living, career goals and how to deal with

life's everyday problems. Such as decisions making,

budgeting and maintaining a safe environment. Assisted

individuals to learn and practice positive communication

skills or problem solving. Facilitated groups discussions,

maintained a daily logbook of dorm activities, planned and

executed age appropriate activities

12/04-01/06 Everglades Youth Development Center, Florida City,

FL

Youth Care Worker

Implemented plans and executed age appropriate activities for youth's

to promote social, cognitive and physical skills.

Participated in supervisory meetings appropriate for job

function. Provided leadership for the youth in the

provision of a healthy living environment. Assisted in new

intake process, administered daily medication, and

restrained youth as necessary. Coordinated group

discussions on teen violence, drug awareness, gang

awareness and parental skills. Maintained a daily logbook

with detailed activities.

06/03-04/04 Precision Response Corporation, Miami, FL

Entertainment Consultant/Direct TV

Performed retail based on telephone; provided prompt and courteous

service to customers. Received and responded to all

customers' inquiries concerns regarding orders, shipping,

billing and return products. Qualified prospects with real-

time access to obtain information, customer history and

other key data. Serviced numerous customers on daily basis.

Scheduled appointments for service. Coordinated follow up

on service performed by technicians. Recommended to

existing buyers heads-up on hot deals. Turned outbound

customer care calls into outbound call by cross selling/up

selling target offers. Applied excellent time management

techniques in every call.

Education:

Sullivan & Cogliano Training Centers, Miami, FL

Microsoft Office Proficient

Keiser College, Miami, FL

College level courses: Criminal Justice

References: References available upon request

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