Customer Service Assistant

Mrs. Ilyssa Winokur

*** ****** ******

Stamford, CT 06901

**********@*****.*** 914-***-****

QUALIFICATIONS SUMMARY:

Efficient and organized with excellent oral and written communication

skills. Confident when working independently and within a team setting.

Experience with Microsoft Office Professional, Kola and SIRSI databases,

D/B Textworks, OCLC catalog, ABBY F/R and Adobe Acrobat.

ADMINSTRATIVE AND ACADEMIC EXPERIENCE:

Ferguson Library, Stamford, CT

Dec 2009 to Present

Reference Librarian:

Assists the public with reference Q&A. Processes holds and inter-library

loan requests for patrons with Kola database. Manages the public computers

with the Pharos Reserve System to initiate time intervals for patrons.

Instructs patrons with general internet and Microsoft Office Professional

questions and concerns. Open/close of the library computer stations

according to Ferguson Library policy.

Westchester Library System, Tarrytown, NY Nov 2009

- June 2010

(Cataloging Internship)

Responsible for evaluating over 6,000 MARC (machine readable code) records

for the Union List of Serials database. This project correlates and

corrects the 1,805 serial holding records in the catalog of the 38 member

Westchester Library System and the OCLC Catalog.

Kristine Mann Library, New York, NY (Internship) July

2009-Dec 2009

Re-classified the Jung collection according to Jung' and his interests.

Cataloged new abstracts and records for the D/B Text Works Database.

Assisted staff with compiling the library card catalog into a usable

database. Organized with staff an annual fundraiser that raised $2,500 for

future book purchases. Engaged in reference inquires and directed patrons

to research materials.

Conjuring Arts Research Center, New York, NY (Internship) March 2009-

June 2009

Digital Archivist: Digitally archived rare magic journals for the Ask

Alexander Database. Helped to organize PDF files for the digital archives,

scanning of fragile and rare materials with ABBY Fine Reader (OCR Scan and

Read Software) and Adobe Acrobat.

Mamaroneck Public Library, Mamaroneck, NY Sep 2007-

Oct 2008 Library Assistant: Maintained and updated confidential files

while assuring a friendly and informative customer service experience for

the patron/public. Processed holds, created new library cards, and

collected fines with SIRSI database. Assisted staff with the withdrawal of

the outdated reference sources in preparation for a library relocation.

EDUCATION:

Long Island University, Purchase NY

Masters in Library and Information Science

Jan 2010

College of New Rochelle, New Rochelle, NY

B.A. Sociology

May 2008

Westchester Community College, Valhalla NY

A.A.S. Human Services (Honors)

Dec 2005

(References available upon request)

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