Customer Service Sales Representative

James M. Jackson

**** *. *** ** #****

Gilbert, AZ 85296

303-***-****

***************@*****.***

OBJECTIVE

A Communication Major, emphasizing in Advertising, seeking to acquire employment in the marketing or

advertising field, where an opportunity for team collaboration and personal growth is available.

EXPERIENCE

Senior Sales Representative/Shipping and Order Coordinator eCommerce

December 2007 present

FoxWebstores LLC 83431, Lewisville, ID

• Answer over 100 emails and phone calls daily

• Process orders from seven different webstores

• Prepare orders for shipping using Excel and UPS Worldship programs

• Write training manuals for new employees

• Write return and warranty policies for websites

Phone Etiquette, Organization and Time Management, Excel, Word Processing, Warehouse Shipping, UPS

Worldship, Team Training

Spanish Team Customer Service/Sales Group Leader Retail

March 2007 March 2008

Melaleuca, Inc 83440, Rexburg, ID

1

• Lead over 15 customer service representatives

• Took incoming sales and customer service calls

• Took all incoming Spanish language calls

Team Player, Team Leadership, Spanish Speaking, Phone Etiquette, Training

LDS Full Time Missionary Service

October 2004 October 2006

LDS Church Puerto Rico

• Obeyed strict obedience policy daily

• Learned Self management Time management

• Learned to speak fluent Spanish

• Led group of 10 missionaries for 10 months

• Led group of 45 missionaries for 8 months

Team Player, Leadership, Spanish, Public Speaking, Training

EDUCATION

Associate Degree Communications Advertising

Minors Spanish and English

2

Brigham Young University Idaho 83440, Rexburg, ID

• Advertising Concepts and Copywriting

• Market research

• Media Strategy and planning

• Group dynamics

• Interpersonal Communications

• Advanced English and Spanish

SKILLS

• Communication

• Group Leadership

• Public Speaking

• Microsoft Excel

• Word Processing

• InDesign – PhotoShop Illustrator

• Team Building

• Project management

• Team Player

• Spanish Speaking

PROFESSIONAL MEMBERSHIPS and AFFILIATIONS

BYU Management Society Arizona Chapter

3

HONORS and AWARDS

Eagle Scout Award

CAREER HIGHLIGHTS

Train five new employees personally.

Team leader of groups of 3, 8, 15, and 30

INTERESTS

Family • Snowboarding • Music • Outdoors • Cooking • Golf • Volleyball

REFERENCES

Doug Hoopes – University of Phoenix – *******.******@*******.***

Bryce Dupree – University of Phoenix – *****.******@*******.***

4

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