Customer Service Sales

* ******* *******

SIMI TAO *** Harvard Street.

Medford, MA 02155

617-***-****

*******@*****.***

A position in the field of Business Administration or Support

* *********

Merchant Warehouse Boston, MA 2008 – 2009

2 Experiences

• Setup merchants (customers) accounts

• Assisted merchants (customers) resolving their technical issues mainly by phone

• Used remote login to assist merchants configure their point-of-sales (POS) systems

User Support Specialist, Tufts University Boston, MA 2006 – 2008

• Configured hardware and software problems.

• Answering customers' (students, faculties, and staffs) questions.

• Installed Norton Deep Freeze and Symantec Ghost on lab computers

QA tester, Synacor, Buffalo, NY 2005 – 2005

• Tested client specific web applications

• Created test plans to ensure a more accurate testing results

• Record and fixed bugs from the bug tracking program

Public Consultant (Help Desk Specialist) for UB Computer Information Technology (or CIT)

Buffalo, NY 2004 - 2005

• Provided customer service, site maintenance, consulting, and resource management

Internship at Buffalo Police Department Major Crime Unit Buffalo, NY 2004 - 2004

State University of New York at Buffalo (UB), Buffalo, NY

3 Education

Bachelor of Science: Business Administration

Concentration: Management Information Systems (MIS)

Graduation Date: June 1st, 2005

Overall GPA: 3.2/4.0

Database and Web Design

4 Selected

• Designed a MS Access database managing NFL (teams and players) data

Projects

• Ran queries and reports against the self-designed MS Access database

• Applied the concept of the switch board in the self-designed MS Access database

• Designed webpages and a web site using HTML, DreamWeaver

5 Telecommunication

• Conducted a thorough examination of ResNet, a LAN linking UB resident halls and

apartments computer systems on both North and South Campus

• Applied the concept of network protection in a ResNet project

• Familiar with the basic structure of the network such as WAN and LAN

iPhone

6 Computer

Databases: MS Access, Oracle

Skills

Programming Languages: PHP, HTML, XML, CSS, SQL, JAVA, C++, C, Basic Unix shell

commands

Operating Systems: Windows 2000/XP/Vista, Macintosh OS X, Sun Solaris

Graphic Design: Adobe Photoshop. Adobe ImageReady, Adobe Indesign.

Web Design: Macromedia Director, Macromedia Flash, Macromedia Dreamweaver, Microsoft

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