Technical Support Management

Paul G. Brown

**** ***** *** ****** 949-***-****

Costa Mesa, CA 92627 ****@*********.***

Professional Resourceful information technology professional with progressive

Profile experience successfully managing IBM I networks, software

applications, technical support and programming functions in

rigorous, high-volume transactional business environments requiring

24x7 system availability

Client-Server Applications Information Security

Programming Business Continuity

IT Operations Database Management

Systems Engineering Software Reviews

Programming Team Leader Project Management

Systems IBM AS/400 (CISC and RISC), IBM System 38, IBM I (power 5 and 6)

Experience TCP/IP, APPC, SQL, HMC, I series L-PAR, DBU, DFU, FTP,EDI,IVR

RPG II, III, IV, ILE, CL, RPG FREE, FORMTASTIC, QUERY/400, MS

Access

Advance Business Link - HSM Web servers, Java Script

Professional Technical Support

Accomplishment End-user technical support for in house systems including training

and documentation

Perform database queries, ad hoc reporting for management

Prioritize and provide accurate and timely response to user

inquires

System Administration

Network troubleshooting and problem resolution

Data transfers, migrations, software rollout, upgrades

Discover, restore, resolve outages

Programming

Proprietary applications, business analysis through deployment

Legacy to web portals

Technical leadership for programming projects

Operations Management

Best practices, standards, documentation, monitoring adherence to

policy

Provisioning, terminations, access review of user profiles

Monitor daily job streams to ensure continuous business operations

Monthly, Quarterly and Annual job streams

HIPPA compliance

Business Management

Disaster Recovery

Information Security

Budgeting, resource planning

Work History 1999 - 2010 Information Systems Team Leader, Medical Eye Services,

Costa Mesa, CA

1991 - 1999 Senior Systems Analyst, Irvine Ranch Water District,

Irvine, CA

Education Oregon State University, Corvallis Portland State University,

Portland

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