Customer Service Technical Support
Resume:
Steven E. Meisenheimer
Pleasanton, Ca. 94588
*******@*****.***
PROFILE
System Administrator (MCSA) and System Support Specialist with hands on
experience providing technical assistance to business professionals.
Demonstrated ability to integrate computer skills, customer support
experience, and related education to exceed technical, business and
customer requirements. Skilled at troubleshooting and fixing problems
while minimizing customer stress levels.
TECHNICAL EXPERTISE
. Desktop Systems
[pic]
. Technical Support
. Network Administration Exchange Server 2003
. Window 95,98, NT, 2000, 2003, XP
. Trouble-shooting
. Customer Service
. Microsoft Networking
EXPERIENCE
Contra Costa Times Walnut Creek, CA
1996-2008
System Administrator / Desktop Support/ Help Desk Support/
IT Technician
. Duties include support of Windows 95,98, Windows NT, 2000,
2003, XP, Office and various software applications
. Installing and configuring software and hardware for users.
Implemented security policies and helpdesk.
. Provided technical support for internal and external
customers.
. Installed and configured Windows 2000/03 Server. Setup
users and created policies.
. Installed and supported Windows 95, 98, NT, XP and Vista
. Installed drivers, configured print queues on printers,
plotters and imagers
. Email setup and support
. Configured backups and monitored performance
EDUCATION
Las Positas College Livermore, CA.
1990-1992 A.A. Computer Maintenance
A.A. Electronics
New Horizons Dublin, CA
2008-2009 Microsoft Certified
Professional MCP-XP
New Horizons Dublin, CA
2009-2010 Microsoft Certified System
Administrator MCSA
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