Customer Service Sales

Paul Kilcarr

***** **** **** ***** . ************, NC 28078

********@*****.*** . 704-***-****

Customer Service Management

Active Listening & Needs Assessment / Sales & Warehouse Support

Product Promotions / Client Relationship Management / Revenue Growth

Skillful and dedicated client-focused professional experienced in providing

customer service excellence and administrative / business support.

Expertise in industrial sector, promoting brand awareness, product

integrity, and client satisfaction. Talent for conducting client needs

assessment, maintaining excellent product representation combined with

proactive problem resolution skills.

FOSTERING PRODUCTIVE BUSINESS RELATIONS USING ENGAGING, INSIGHTFUL

PROFESSIONAL DEMEANOR. RESPONSIBLE AND DEPENDABLE, WITH AWARENESS OF

FACTORS INFLUENCING INDUSTRIAL CONSUMER NEEDS-FULFILLMENT; TEAM PLAYER WHO

CAN TAKE INITIATIVE. STRONG ORGANIZATIONAL AND ANALYTICAL SKILLS COMBINED

WITH TECHNICAL PROFICIENCY AND ABILITY TO LEARN NEW SYSTEMS / PROCEDURES

QUICKLY.

MANAGEMENT STRENGTHS:

SERVICE AGREEMENTS Customer Service Pricing & Availability

Vendor Relationships Excellence Inventory Controls

Product Education Sales & Operations Returns & Re-stocking

Technical Support Analysis Product Management

Ordering, Shipping &

Receiving

Business Communications

Professional Experience

REXEL ELECTRIC SUPPLY - STATESVILLE, N.C

INSIDE SALES / PRODUCT SPECIALIST (1985 TO 2008)

INVOLVED IN BROAD RANGE OF BUSINESS DEVELOPMENT INITIATIVES FOR SALES AND

CLIENT SUPPORT FOR LEADING DISTRIBUTOR WORLDWIDE OF ELECTRICAL SUPPLIES;

2400 BRANCHES IN 30+ COUNTRIES.

Oversaw business operations regarding automation controls to maximize

profitability, safeguarding inventory quality and fulfilling high customer

expectations. Provided comprehensive management for product distribution

and sales. Managed subcontractor base, vendor agreements, purchase orders,

AR / AP, and other essential business areas. Identified target markets,

established contact with prospects, and created account relationships.

Tailored sales presentations according to customer needs, recommending

appropriate product purchases. Expanded market presence, nurturing

productive and long term relationships.

Selected Contributions:

> Provided expertise developing estimates and calculating pricing and

margins, ensuring high quality, and conducting winning negotiations

with vendors.

> Member of Million Dollar Club (gross sales) 4 consecutive years.

> Held responsibilities as Assistant Manager ( Fairfax, VA ) during

absence of senior management.

> Working with outside sales representative, developed strategies to

repair deteriorating relationships with major client and renegotiated

terms for mutually beneficial terms rewarding all principals.

> Created highly effective procedures that restructured staging orders

for pack and holds; produced much improved efficiencies, happier

clients, and lower overhead.

Education & Training

Bachelor of Arts in Sociology

William Paterson University, Wayne, NJ

OSHA 10 (2009)

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