Customer Service Administrative Assistant

PROFESSIONAL SUMMARY

Extensive experience in administration, sales and customer service. Proven

ability to train and mentor associates, develop and build strong customer

relationships and implement new programs resulting in exceeded goals.

Highly effective in fast-paced environments, within a team or individually.

Strong communication skills, critical thinker, efficient and organized.

Self-starter, ambitious and versatile.

PROFESSIONAL EXPERIENCE

American Suzuki motor corporation, Brea, California

2002-2009

A multi-million dollar automotive, motorcycle, marine and motorsport

manufacturer.

Accessory Specialist

Responsible for maintaining accurate accessory inventory levels for the

Motorcycle Division.

. Establish and maintain proper accessory inventory levels of the

Motorcycle Division using demand history, market trends, vendor

information and knowledge of special promotions.

. Communicate with warehouse staff, internal department staff and other

personnel to expedite resolution of dealer concerns and inquiries.

. Support Suzuki's network of dealers by providing resolution to

inquiries such as order placement and processing, product

availability, technical questions, invoicing and customer service.

Process and administrate dealer requests. Prepare discrepancy reports

and credit memos.

. Provide complete support to Suzuki's foreign distributor network.

Place orders on their behalf and prepare export documentations.

Gotta Have It! Collectibles, Inc., Anaheim, California

1999-2001

Authenticated and guaranteed pop culture memorabilia.

Partner

. Processed payments to dealers.

. Prepared all sales tax reports with accuracy.

. Maintained all store records.

. Heavy customer service

WESTERN GIFT DISTRIBUTORS, Brea, California

1994-1998

Bingo products supplier.

Executive Administrative Assistant

Provided administrative support to the President.

. Provided administrative support to the President and Vice President

including calendar scheduling, travel, correspondence and special

projects.

. Monitored and tracked compliance for all new hires.

. Coordinated executive meetings and required resources.

. Conducted recruiting and processed all employee-related changes for

human resources including status changes, terminations and payroll

changes. Maintained all organization charts.

PARADICE DECORATING COMPANY, Montebello, California

1985-1993

Full service tradeshow exhibit company

Administrative Assistant

Provided administrative support to the President and Vice Presidents

. Heavy telephone contact with Exhibitors

. Prepared Exhibitor Packages

. Onsite support at tradeshows

. Prepared billing and tracked payment records.

EDUCATION

Business Administration

Completed courses at the University of La Verne, Brea, CA (Satellite

Location)

Approximately one-third completed towards a Bachelor's Degree.

General Education

Associate's Degree

Fullerton College 2010

PROFESSIONAL SKILLS

Proficient in MS Office (Word, Outlook, Excel, PowerPoint, Access,)

Contact this candidate