Customer Service Manager
Resume:
Susan M. Brown
Westminster, CO 80031
HIGHLIGHTS OF QUALIFICATIONS
. Experience working with customers, clients and volunteers in the public
and private sectors.
. Internet/Affiliate Marketing
. Corporate Contest Management
. Strong communication skills.
. Willing and able to handle a wide variety of tasks.
. Working knowledge of Windows, MS Works, MS Publisher
MS Excel, FilemakerPro, Quark, PC and Macintosh operating Systems
. Experienced bookkeeper
. Experience organizing national sporting events and local fundraising
events
. Public relations skills, including receptionist, sales and purchasing.
PROMOTIONS / SALES / CUSTOMER SERVICE
10 Til 2
Represented company at networking events, trade shows and
chambers of commerce. Recruited both clients and employees.
Neilsen Media
Interpreted daily reports of participating households and scheduled
visits, verified usage, and dealt with complaints
. ModenSage
Online promotion of ModernSage through blogs, forums, affiliate
marketing, and myspace
. MailWell
Managed corporate sales contest, including inputting sales/printing
letters and reports and determining winners quarterly
. Colorado Children's Chorale, Us Olympic Festival, 4H Programs Committee
Recruited and scheduled volunteers
. Publicity Chairman for Ft. Collins Women's Soccer Club
Increased size of league thirty percent through tournaments, newspaper
articles, and promotional flyers.
. Office Manager Energy Coatings
Reorganized procedures for handling sales
PUBLIC / COMMUNITY / ORGANIZATIONAL / VENDOR RELATIONS EXPERIENCE
. Board member of Colorado Choir.
. Co-op Manager at Soundtrack - - maintain relationships newspapers,
constant communication with vendors regarding
advertising allowances and guidelines, and maintain print budget.
. Steering Committee member for Colorado Children's Chorale Gala
fundraiser 2007, 2006, 2005, 2004, 2003.
. Co-Chair- Colorado Children's Chorale Mini-Golf Fundraiser.
. Colorado Children's Chorale raffle manager.
Adams County 4H Programs Committee - Treasurer 2009-2010
Broomfield Chamber of Commerce Ambassador 2009, 2010
Westminster Relay for Life Team Captain -2009, 2008, 2007
Broomfield Chamber of Commerce Volunteer 2010
EMPLOYMENT HISTORY
2008 - 05/2010 Business Development Associate 10 til
2 Staffing Boulder, CO
2008 Scheduler/Researcher Neilsen
Media Denver, CO
2006-2007 Administrative Assistant
Colorado BOCES Assoc. Thornton, CO
2006 -2007 Community Relations/Marketing
ModernSage Westminster, CO 2006- April/May
Customer Service/Sales Alpine Access
Golden, CO
1998- 2006 Bookkeeper P Farson
Photography Northglenn, CO
1998-2000 Contest Administrator
MailWell Envelope Englewood, CO
1996-1998 Co-op Advertising Manager
Ultimate Electronics Thornton, CO
1988-1992 Office Manager
Energy Coatings Comp. Ft. Collins, CO
1985-1987 Account Supervisor
Pinpoint Marketing New York, NY
EDUCATION
Public Administration Major, 1979-1982 St. John's University Flushing, NY
Various classes at Queen's College and University of Colorado
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