Customer Service Operator

Rachel Wagner

********@*****.***

www.rlwagne*.wordpress.com

727-***-****

Education: University of South Florida, Tampa, FL - 2010

University of Central Florida, Orlando, FL - 2007

Degree: Bachelor of Arts, graduated cum laude

Major: Journalism

Experience:

01/10-04/10 Family First

Internship

. I worked with spreadsheets in Excel and used

Microsoft Word daily.

. I handled many projects at the same time and finished

them quickly and efficiently.

. I wrote many scripts and articles for iMOM by

deadline and was told I did them quickly and

flawlessly.

. I found pictures for the daily e-mails and formatted

them in Photoshop.

. I worked side-by-side with management, directors and

specialists to ensure that the scripts go out on time

and are done flawlessly.

03/09-04/10 Countryside Christian Center

Camera Operator

. I was responsible for finding the shots the director

wanted to use.

. I used camera directions such as panning and zooming

to document the services to be sold in the bookstore.

08/05-Present Chick-fil-A

Team Leader

. I am responsible for training new employees as well

as keeping current employees up to date on company

policies.

. I am responsible for answering the phones and

resolving customer complaints both on the phone and

in person. I decide what course of action is to be

taken to ensure we maintain happy customers.

. I am responsible for closing the store on certain

nights. This includes counting the money, doing the

daily reports and submitting them to corporate. I

make sure all the machines are off and the store is

ready for the next morning. Then I set the alarm,

lock up and ensure all the employees leave safely.

June 2007 Crossways Magazine

Reporter

. I set-up an interview with the director of the

WordSpring Discovery Center.

. I interviewed him and wrote an article that was

published in the Fall 2007 edition of Crossways

Magazine.

08/05-5/06 Aftermath

Writer

. As a part of the academic staff, I interviewed

students and wrote many articles that were published

in the Aftermath yearbook, an award-winning yearbook.

. I took pictures and used Photoshop to crop and edit

them to fit into the InDesign spread.

. I worked with editors to design spreads and fit the

pictures and copy into them.

12/04-06/05 Nielsen Television Ratings

Call Center Operator

. I called potential participants and registered them

for Nielsen diaries.

. I dealt in the area of customer service immensely as

a lot of participants were not happy. This meant I

had to change the script to meet the needs of whom I

was talking to.

Skills:

. Proficient in MS Office including Word, Excel, and

PowerPoint

. Five years of customer service experience

. Strong commitment to deadlines

. Highly detail and mathematically oriented Proficient

in AP style writing and editing

. Proficient in Adobe programs such as Dreamweaver,

Photoshop and InDesign

. Can work in groups or individually

. Quick to understand and implement tasks

. Demonstrates leadership and is self-motivated

References upon request

Contact this candidate