Customer Service Supply Chain

Tracy H. Yu

408-***-**** . *****.*.**@*****.*** . 338 Arbor Way . Milpitas,

CA 95035

OBJECTIVE

Interested in obtaining a full-time position

SUMMARY OF QUALIFICATIONS

Ability to systematically analyze and develop business

processes

. Strong project management and communication skills

. Demonstrated experience and success in leadership,

facilitation and teamwork skills

. Strong self-management skills and independent thinker

. Adapt easily to new concepts and responsibilities

PROFESSIONAL EXPERIENCE

2007.1-2009.1 Logitech International SA. Fremont, CA

Worldwide Demand Planning Analyst

. Lead and manage revenue focused demand/allocation planning

based on detailed coordination and SKU analysis with regional

market leads; insure an achievable manufacturing and shipment

plan; resolve any shortage issues with regions and

manufacturing to minimize revenue risk and meet customer

expectations

. Involved with executive management to review regional market

strategy to insure demand/allocation activities maximize

revenue potential

. Drive key executive metrics with senior management, sales,

and regional organizations to insure their execution to

corporate objectives

. Strategy development to identify and disposition unprofitable

SKU based on inventory carrying costs and avoidance of

internal competition with new product lines; includes

coordination with executive and customer service management

to insure warranty SKU obligations to markets

. Responsible for managing and executing process improvement

activities within worldwide demand planning organization.

Review scenario analysis with internal stakeholders to

identify and prioritize needed process improvements, design

and gather support for proof-of-concept process, personally

develop MS Access and Excel based tools for process support,

provide training on new processes for both senior management

and staff

2000.11-2006.7 Solectron Corporation. San Jose, CA

Senior Global Account Supply Chain Analyst

. Lead the effort on cost reduction through supply chain

management on top spend materials to deliver on customers'

requirements while securing Retained Purchase Price Variance

optimization within the company

. Supervise and validate site pricing through implementation of

a common cost review and pricing process based on

localization, commonality, and commodity teams

. Identify priorities for cost takedown and drove

implementation to maximize Purchase Price Variances

opportunities

. Determine material transfer opportunities based on shortages,

excess inventories on hand, and on order between all internal

sites and external EMS sites

. Coordinate quarterly and monthly Purchase Price Variance

hardcall process

. Participate with senior management in developing corporate

strategic plans and objectives

. Ensure a high degree of customer satisfaction through

negotiations of customer expectations, and managing and

directing staff activities required to meet this expectation

2000.09-.11 AMAX Engineering Corporation. Fremont, CA

e-Commerce Intern

Research regional, national and international market conditions to

determine current and future market segments, target audience, and

capabilities of key competitors

Analyze data to forecast future marketing trends

Research market data and analyzed competing advertising rates to determine

profitability and returns on investment

SKILLS

* Certifications: Six Sigma Green Belt, CPIM APICS, and Oracle8

DBA Certificates

* Applications: Business Objects, Oracle Discover, Minitab, MS

- Access, Excel, PowerPoint, Outlook, Word

* Good communication skills: verbal, written, and interpersonal

* Languages: English, and Chinese Mandarin

EDUCATION

UNIVERSITY OF CENTRAL OKLAHOMA. Edmond, OK

Master of Arts in Education

Bachelor of Arts in Advertising

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