Quality Assurance High School
Resume:
Hilda Hernandez
WEST CHICAGO, IL 60185
*************@*****.***
OBJECTIVE
TO OBTAIN A POSITION THAT WILL ENABLE ME TO USE MY STRONG
ORGANIZATIONAL SKILLS, EDUCATION BACKGROUND, AND ABILITY TO WORK
WELL WITH OTHERS.
EXPERIENCE
2008-2010 UNIVERSAL TECHNICAL INSTITUTE GLENDALE HEIGHTS, IL
Campus Tour and Relations Facilitator
Implemented and coordinated all aspects of local marketing.
Worked with Sales and Education to identify local marketing
opportunities that enhanced enrollment and created an overall
positive student experience.
Scheduled/structured all on campus activities
Demonstrated effective presentation skills during High School
campus tours.
2003-2008 Universal Technical Institute Glendale Heights, IL
Financial Aid Supervisor
Actively participated in programs targeted to improve customer
satisfaction and show rates.
Analyzed reports to ensure students were packaged, fully funded,
and missing documents requested.
Supervised staffing, training, and performance of Future Financial
Advisors.
Monitored performance and provided coaching/feedback regularly.
Provided new employee training and ongoing employee
training/development as needed.
Proactively addressed employee performance issues in a timely
manner.
Ensured employees completed assigned and scheduled tasks within
assigned deadlines.
Ensured outgoing calls met level requirements and incoming calls
were answered promptly and professionally.
Audited files and/or processes monthly to ensure proper packaging.
Provided assistance with calls or paperwork when needed as well as
served as the primary escalation point for customer issues.
Reviewed and assisted with NSLDS requests and professional
judgment cases to ensure completion prior to submission to the
Director.
Performed Quality Assurance on Verification Comparison sheets
completed by SLMA.
2000-2003 Universal Technical Institute Glendale Heights, IL
Financial Aid Advisor
Worked with Title IV funding
Prepared future students to attend school by building rapport and
maintaining contact
Guided students and families through the financial aid packaging
process
Ensured financial aid or other types of funding was secured,
ensuring all required paperwork was submitted.
Navigated the future student/influencer through the financial aid
process
Provided solutions to potential setbacks that may affect students
start by identifying challenges.
Processed and performed verification of assigned students
Counseled future/active students ensuring their complete
understanding of their Financial Aid
Completed all follow-up procedures and Financial Aid Packages for
all active students
Responsible for timely submission of all 1st, 2nd, and 3rd level
loans
Responsible for clearing up any discrepancies on the future/active
student reports
Collected all documentation needed to complete Verification
Counseled students on the Financial impact of changing programs or
doubling on courses
1999-2000 Dupage National Bank West Chicago, IL
Teller
Handled customer inquiries
Processed various account transactions
Reconciled accounts and deposited monies daily
Provided account status to customers
Processed coin orders
Maintained a balanced drawer
Handled large sums of monies
Education
2000-2003 Robert Morris University Aurora, IL
B.A., Business Administration and Computer Science.
2006-2008 Lewis University Romeoville, IL
MBA., Masters of Business Administration
Refrences
Available upon Request
Contact this candidate