Customer Service Administrative Assistant
Resume:
Andrea M. Muckley
Chicago, IL 60625
******.*@*****.***
Skills Summary
• Strong written and verbal communication skills.
• Expertise in creating, organizing, maintaining and updating electronic and manual files and records.
• Excellent ability to establish and maintain effective working relationships with co-workers, colleagues, and the
general public, including people of all ages, people with disabilities, and people from a variety of social, economic
and ethnic backgrounds.
• Able to learn, understand and execute complex policies, procedures, technology, and equipment.
• Sound ability to work cooperatively as part of a team and to adapt quickly to change.
• Computer proficient, including extensive use of Microsoft Word, PowerPoint, Excel, Access, and Outlook.
Professional Experience
Fremont Public Library- Library Technical Assistant Mundelein, Illinois
November 2009- March 2010
• Performed copy cataloging of print materials using AACR2 and Library of Congress Subject Headings.
• Classified library materials using the Dewey Decimal System and local practices.
• Entered items into the local Sirsi Java Workflows database and performed database maintenance as needed.
TMB Industries (Company Dissolved)- Administrative Assistant Chicago, Illinois
September 2009- November 2009
• Answered phones, greeted and assisted visitors, and attended to general administrative duties such as filing, faxing,
copying, and mailing.
• Read and analyzed incoming memos, submissions, and reports in order to determine their significance and plan their
distribution.
• Received phone calls, determined the nature of the calls and directed callers to the appropriate person.
• Took detailed messages for person called upon, including name, time of call, and nature of business.
• Coordinated with various staff for operational support activities of the business.
• Prepared correspondences and documented invoices.
• Handled inventory and requisitioning of supplies.
• Demonstrated a strong work ethic and superior interpersonal, customer service and communication skills.
• Excellent time management skills that allowed for the multitasking of all responsibilities.
Ann Arbor District Library- Public Library Associate Ann Arbor, Michigan
January 2008-August 2009
• Digitized photographs as part of an online local history collection and applied metadata to the photographs to make
them accessible to library patrons.
• Digitized the library's print catalog of circulating artwork in order for patrons to access it remotely.
• Provided reference and readers’ advisory services to a diverse population of patrons of all age groups at the main
branch and throughout the system in person, over the phone, and through email.
• Provided technical support to public computer users including the use of printers, word processing, and ancillary
equipment.
• Gained knowledge of the library catalog, research databases, and reference collection.
• Evaluated collection for currency, condition, and appearance.
• Developed and taught genealogy classes to patrons.
• Assigned Library of Congress subject headings, call numbers and categories to all formats of library materials.
• Assisted with occasional database maintenance.
Ypsilanti Historical Society- Intern Ypsilanti, Michigan
April 2009-August 2009
• Performed an inventory of an extensive collection of recently acquired glass negatives.
• Developed a system for scanning, cataloging, and storing the glass plate negatives in order to make them accessible
to researchers and staff.
• Researched and developed guidelines for the scanning procedure and re-housing of the collection.
• Worked independently as well as collaborated with staff and volunteers.
• Learned Past Perfect collections database system.
Cafe Verde- Barista Ann Arbor, Michigan
March 2007- December 2007
• Knowledgeable about cafe policies and procedures.
• Provided excellent customer service.
• Responsible for opening and closing the cafe.
Community Activities
Volunteer, Turner Geriatric Center Ann Arbor, MI
Volunteer, Fairfax Manor Assisted Living Ypsilanti, MI
Mentor, Student Advocacy Center of Michigan Ypsilanti, MI
Education
Eastern Michigan University Ypsilanti, Michigan
Bachelor of Science in Social Work
April 2006
GPA: 3.3
Wayne State University Detroit, Michigan
Master of Library and Information Science
Archival Administration Certificate
August 2009
GPA: 3.7
Certifications
Microsoft Office Specialist- PowerPoint 2007
References
Michael Wilson
TMB Industries
Managing Director
*******@*************.***
Janet P. Smith
Ann Arbor District Library
Manager of Access and User Services
*******@****.***
Celeste Choate
Ann Arbor District Library
Associate Director
*******@****.***
Leslie Harrington
Student Advocacy Center of Michigan
Executive Director
******@*********************.***
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