Customer Service Project Manager

Sujatha Pitla

Ph# 571-***-****

Email: *.********@*****.***

Summary:

Over 6 years of experience in the field of IT with importance on Software Quality

Assurance.

Experience in testing applications in the areas such as Web based, Insurance, Banking.

Capability to apply wide technical and practical skills to manage and execute black-box

and white-box tests and to evaluate needs for software designing, development, and

validations.

Adept at using both manual and automated testing tools to troubleshoot systems,

integration, user acceptance, positive and negative, functionality, object, and regression

Testing.

Acquired experience with the full Software Development Life Cycle (SDLC), which

includes Planning, Analysis, Design, Development, Testing, Integration and Support.

Experience in all phases of life cycle, including requirements gathering, risk analysis,

project planning, scheduling, testing, defect tracking, management, and reporting.

Proficient in using automated testing tools like Quality Center and QTP.

Strong in analyzing Business Requirements, developing and executing Test Plans, Test

Cases and Test Scenarios for manual/automated testing.

Involved in Functionality, Regression, Security, Back-end, Integration, UAT, Load,

Stress and Performance Testing.

Experience in Database/Backend testing using MSSQL Server, Oracle, Relational

database applications and SQL queries.

Extensive work experience in Functionality Testing, GUI Testing and Regression

Testing.

Strong work experience on Bugzilla.

Having experience in SMOKE Test Case Preparation for Phase wise.

Strong experience in Test Plan and Test bed preparation.

Worked extensively with the integration team.

Excellent Interpersonal, Leadership, Communication and Customer Relational Skills.

Ability to successfully work under tight deadlines.

Organized Walk through and made decisions on the Project Schedules.

Technical Skills:

Testing Tool QuickTestPro9.5/9.2/8.0,10.0, WinRunner 9.2/9.0/8.0/7.5,

LoadRunner 9.2

Bug tracking tools Quality Center 9.0/8.2, Rational ClearQuest 7.0/7.1, Rational

RequisitePro 7.1, Rational Robot 7.0, Bugzilla

Databases SQL Server 7, SQL Server 2005, mySQL, MS Access 2000, Oracle

Reporting tools Crystal Reports 9.0 Developer Edition, Business Objects 5/6

Scripting Languages HTML, XML, VBScript, JavaScript, Perl, Phyton

Design Tools & Web MS PowerPoint, MS Visio, SmartDraw, Erwin, MS FrontPage,

publishing tools Macromedia DreamWeaver, Rational Rose.

MS Suite MS Vision, MS Word, MS Project, MS Excel, MS Outlook, MS

Publisher

Programming C, C#.NET, ASP.NET, VB6.0

Languages

Operating System Windows 2000, Windows NT, Windows XP, UNIX, LINUX, MAC

OSX

ERP SAP, Oracle, PeopleSoft

Other Tools SoapUI, TOAD, ChainSaw, WinSCP, Putty

Education:

Master of Computer Application.

Post Graduate Diploma in Computer Science.

Certification:

Oracle 10g Web logic Administration.

Industry Experience:

Bessemer Trust, NJ Dec 2008 – Till Date

Sr. QA Analyst

Worked on the core Banking System. Which will have various modules such as Loans &

Deposits, Loan Syndication, Foreign Exchange, Funds Transfer, Expense Processing, Standing

Instructions, Journal Entries, Statement generation etc., Involved in implementation and

enhancements of Application. I Worked on Online Banking, PCIS, Fedlink (Wire Transfers),

SWIFT Upgrade, SWIFT Integration and Financial Report Reconciliation projects.

Roles & Responsibilities:

• Interacted with the Users, Designers, Developers and Project Manager to get a better

understanding of the Business Processes and gathered Business Requirements for Personal

Client Information Systems (PCIS).

• Documented the existing system and verified it with follow-up meetings.

• Written Test plans, Test Scripts, Test Cases and Test Procedures.

• Performed Regression and User Acceptance Testing for Online Banking System (Web

Application) for Lloyds International Private Banking.

• Written and executed Test Scripts manually for Fedlink (Funds Transfer Replacement

Project) Outgoing, Incoming, and Internal Wire Transfers.

• Tested the OFAC Admin compliance tool and FICROSOFT after the upgrades.

• Responsible for setting up the various store attributes by interacting with the DB Admins

• Responsible for Product Parameter changes for Loans & Deposits, Loan Syndication

modules.

• Used Toad to check the database updates of the scripts.

• Analyzed & suggested business requirements, specifications, apprised the same to the PL of

the project for any additional improvements; its subsequent impacts on to the job flow. It

includes finalizing the time frame to finish the task and complete project implementation.

• Actively came up with solutions to some of the issues. Developed the Results document

which aimed at suggestions to improve the performance of the application.

Performed unit testing for XSLT and XQUERY.

•

• Participated in Functional Walk-Through to validate the Application Design against the Test

Cases written.

• A separate Bug tracking process using Quality Center is being used to Track Bugs

periodically.

• Played a major role by actively participating in scheduled conference calls with different

regions to review the testing status and Defect Summit meetings to triage new defects and to

follow up on new fixes, patches and builds.

• Reconciled Financial Reports with queries from Oracle database using TOAD.

• As a part of Change Management Team participated in the prioritization of the projects and

made decisions regarding any changes to the Application according to their impact on the

application.

• Worked closely with users and coordinated User Acceptance testing for different projects.

Environment: Business Objects XI R/3 3.0, SQL Server 2005, Oracle 10G, TOAD, Mercury

Quality Center 9.0, QTP, Microsoft Office Products like Excel and PowerPoint, Microsoft Visio,

VB.net, Java Script.

HSBC, Manhattan, NY Jul 2007-Nov 2008

QA Analyst

Analyzed and provided the architecture and infrastructure on which to build, deploy, and manage

collaborative business solutions for the Retail Service Indexing. This windows based application

enables the customer service executives to keep track of all the correspondence done by their

customers. This application eliminates the paper work that has to be maintained. Each document

is scanned and stored in the database. The customer service executives pull these scanned

documents and index them into their categories under corresponding department. Intensive

testing is involved when the customers have multiple transactions.

Roles & Responsibilities:

• Defined the scope of the project and gathered the business requirements.

• Performed GAP analysis and documented them textually or within models.

• Analyzed the system specifications, business requirements for full understanding of the

project.

• Interacted with Subject Matter Experts (SME’s), asked detailed questions and carefully

recorded the requirements in a format that can be reviewed and understood by both business

people and technical people.

• Reviewed Test Plan that contains test scenarios for testing the functionality, navigation,

security, recovery of the application

• Performed execution of test cases to verify the expected results.

• Strong experience with QA processes and methodologies (manual test processes, black box,

scripting and execution of Test Scripts).

• Performed Software Application Testing, regression, functionality and negative tests by

executing the Test Scripts.

• Followed up with developers on defects status on a daily basis.

• Written SQL queries to retrieve data from Oracle database and making Validations.

• Held daily and weekly meetings with the development and testing teams to relay any

changed requirements.

• Managed Defect tracking process, which included prioritizing bugs, assigning bugs, and

verifying bug fixes, using Bug tracking software.

• Generated the detailed reports of the Bugs, Pass-Fail report.

• Reported bugs in defect tracking database.

Environment: Mainframe, Java, EJB, Servlet, JSP, XML, JavaScript, Oracle, Oracle 9i App

Server, Dream viewer, JDeveloper, QTP8.2/9.0, Mercury Quality Center, Business Objects 6.5,

SQL Server 2000

MasterCard, St. Charles MO Apr 06 to Jun 07

QA Analyst

As a QA Tester/Analyst, major responsibilities include guiding the products through the Software

Quality Assurance (SQA) process, design new automated tests, chart test plans for product

releases, oversee the review of design and functional specifications, carry out specific test plans.

Roles & Responsibilities:

• Developed road map by understanding the Business logic and User Requirements for Manual

Testing.

• Attended QA meetings in deciding QA Test strategies, defining data requirements for the

testing and setting up QA Environment for testing.

• Prepared the Test Plans, Test procedures and Test Scripts from the decomposed

requirements and Use cases, using the QC.

• Created detailed test cases using Excel and imported them into Quality Center.

• Extensively involved in testing the basic functionality of the application manually using QC.

• Performed Manual Testing of the application interacted with developers to discuss the

technical problems and reported bugs using Test QC.

• Converted manual tests to automated test scripts using QTP and enhanced the scripts by

adding user defined functions.

• Automated test scenarios for GUI, Functionality and Regression Testing using QTP.

• Used verification points and conducted Data Driven test with the Test Data set and verified

the contents of the website using QTP.

• Inserted GUI, Bitmap and Text checkpoints in QTP script for validations.

• Involved in writing SQL queries in Relational database applications for Backend Testing and

to verify the database updates, inserts and deletions etc., of the records, and validated them.

• Performed regression testing by executing the baseline scripts identified software errors and

interacted with developers to resolve technical issues.

Environment:

Quality center, QTP, Java Servlets, JSP, JavaScript, HTML, Oracle, SQL/PL SQL, Windows

XP/2000, and MS Office Suite.

.

Discovertrue Solutions India (Pvt., Ltd) Feb 04 to Mar 06

Software Engineer

In this project we create the business product, using JAVA and Duck Creek Technology. It uses

the XML session provided by the UI developed in JSP. It compiles the session, processes the

request using DCT and sends the response back to UI. Overall, it allows the administration to

manage the business in an efficient and effective manner.

Roles & Responsibilities:

• Performed Manual Testing of the application interacted with developers to discuss the

technical problems.

• Involved in project planning, coordination and implemented QA methodology.

• Creating test logs and test Summary reports Using Bugzilla and send them to

Developers.

• Performed regression testing and identified software errors and interacted with developers to

resolve technical issues.

• Responsible for the delivery and ensuring quality of the deliverables, reporting to the Team

Leader for day-to-day activities and status.

• Created detailed test cases using Excel

Environment:

NET (ASP, C#), XSLT, XML technologies, Bugzilla, CVS, SQL server, MS Office Suite.

Contact this candidate