Customer Service Quality Control

Raquell Adedapo

**** ****** ** *** *** 512-***-**** (mob)

Austin, Tx 78724 512-***-**** (home)

*******.*******@*****.***

CAREER OBJECTIVE

Utilize my proven customer service techniques to launch your product in a new way and

establish dominance in your in your current market.

Skills Summary Highlights

• Extensive experience in manufacturing and marketing of startup products.

• Successful track record in growing businesses by establishing, sales volume,

inventory control methods, ordering and the distribution process.

• Skilled manager with vast experience in cash flow handling, purchasing and

inventory control, and people management.

Professional Experience

Spherion/One West Bank, Mortgage Loan Counselor, Austin, Tx 2010

Updating info on the customers account

Providing bankruptcy and foreclosure procedures.

Setting up repayment plans and providing loan modification info for the customer.

Gila Corporation, Debt Collector/Lead, Austin, TX 2010

My primary employement was to contact debtors inform them of their rights to

protest a certain debt.

To try to collect on the said debt and apply those funds to the delinquent account.

Assist with escalations, any and all questions that would arise from the debtor and

the employees.

Setup payment schedules and promise to pay dates

Contact all numbers that were given by the debtor to get intouch with them at, if

no success skip search.

U.S Security Associates, Security Guard, Austin, TX 2008-2010

My primary employment was to ensure the safety of all customers and

employee.

To protect all property and confidential information within the companies

premises.

TriFusion LTD. Core staff Services, Austin, TX 2007-2008

Responsible for building computer generators for different companies such as

dell, facebook, etc.

Inputting data into our Windows Media System.

Programming computer generators to the likes of the customers.

Interfacing Dell Power Connects, Cisco Switches and Network Cables into

Damac generators.

Quality control of the product to ensure no system failures or shortages

within any components that were input on the product.

MCI/PRC, Austin, TX 2005-2007

Responsible for servicing customers with local and long distance phone

service. Also helping with their mobile services.

Going over the customer’s accounts, trouble shooting, and resolving customer

disputes.

Collections on delinquent accounts, Setting up payment plans and Lump Sum

payments.

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