Customer Service Representative

Home: 407-***-****

Email:************@*****.*** Brandi L. Dunham

Objective I am seeking a position where I can grow as a

professional. I believe that my previous work

experience and education will be a valuable asset

to your organization.

Education 1995 - 2000 Auburn University of

Montgomery Montgomery, AL

B.S. in Justice and Public Safety

Major: Paralegal Studies (A.B.A. approved program)

Graduation Date: March 14, 2000

Work experience May 2010-Present Sun State Ford Orlando, FL

New Car Sales Person

Assist customers during their car buying

experience; selection, purchasing the vehicle that

best fits their individual needs.

Review credit applications, and collect all

documentation required for the purchase of a

vehicle.

Receipt cash and check down payments.

Interact with customers to build their brand

loyalty.

June 2009-May 2010 Vista Self Storage Orlando, FL

Customer Service Representative

Assist customers with storage and supply needs.

Prepare leases and paperwork associated with rental

of the units.

Accept and post payments to customers' accounts.

Track and count inventory weekly

Lease rental truck and process paperwork

Open and close office as needed.

August 2006-March 2007 (Manheim's)Orlando's Super

Center Orlando, FL

Customer Service Representative/Admin Assist.

Responsible for daily updates of shop data.

Post and track all of the parts receiving and

vendor payments.

Track and ensure that all Accounts Receivables are

current.

Create and use various spreadsheets to update

management on important information.

Arrange training for the office staff.

Worked with Insurance companies/customers in

regards to claims.

Answered multi-lined phone system/intercom system

January 2005-July 2006 (Manheim) Audio Optics

Orlando, FL

Office Manager/Sales

Responsible for maintaining financial records.

Tracked and input inventory.

Handled human resource issues.

Set up accounts with vendors, to allow for direct

purchasing power.

Assisted the Manager and other employees with any

professional needs that arose.

Assisted customers with their purchases.

August 2004-January 2005 Manheim Certified Auto

Orlando, FL.

Customer Service Representative/ Admin Assist.

Responsible for communicating and informing the

insurance customers about the status of repairs on

their vehicles.

Translated (English/Spanish) for the insurance

agents and their customers. Wrote various legal

documents.

Responsible for maintaining and tracking the

purchases on the Manheim's procurement card.

Assisted in the legal paperwork and permits.

Notarized various documents at the body shop.

Completed the monthly expense vouchers.

September 2003- December 2003 Stafford, Herrick &

Hurley, P.C. Virginia Beach, Va.

Legal Marketing & Business Development

Representative

I was responsible for developing new business and

creating advertising literature.

Maintained a database of all of the prospective

clients.

Created training manual for my position.

Sept 2001-Nov 2001 Alabama Bonding Co. Inc.

Montgomery, AL

Bail Agent/Administrative Assistant

In/out processed clients, worked with city and

county jails, and courts to ensure that the clients

went to court.

Managed office and performed all the duties of a

manager.

Worked in conjunction with all personnel involved

with the courts, jails in five different counties.

Primary job was to make all of our clients and

their families/friends at ease and comfortable

during the process

Skills

Bilingual: English / Spanish

Proficient in Microsoft Office (Excel, Word,

PowerPoint).

Knowledge of different e-mail systems.

References Former military spouse

Available upon request.

Contact this candidate