Customer Service Administrative Assistant
Resume:
Keisa Smith
Euless, TX **040
*****.*****@*****.***
http://www.linkedin.com/in/keisasmith
PROFESSIONAL SUMMARY
I have substantial experience and outstanding skills in customer service,
as well as being accustomed to working in a fast paced environment with the
ability to think quickly, and successfully handle difficult clients in a
calm and collected manner. I also have proficient knowledge of all MS
Office Suite programs as well as some social media business websites.
PROFESSIONAL EXPERIENCE
MPI Protective Services Fort Worth, TX
Corporate Security Officer Mar 2010 - May 2010
Conducts mobile patrol operations at client's property
Responds to alarm calls and investigates
Documents vehicle (fleet) information during every shift
Provides assistance for patrol and security officers
Safely detains subjects when necessary
Assist Law Enforcement Agencies when necessary
Monitors reception desks and assists visitors and staff
Also assists with all other duties assigned
IKON Office Solutions Aurora, CO
Quality Assurance Specialist/Litigation Document Scanning Imaging Oct
2007 - Dec 2007
Responsible for prepping, scanning, inspecting, compiling, assembling and
binding documents in a timely manner
Maintained a database of scanned documents
Prevented assembly errors by maintaining an organized workstation
Met deadlines by working in a high-pressure environment at a fast pace
while maintaining quality and error free work
Maintains optimal machine performance maintenance (clearing jams, refilling
toner, replacing, machine oil)
Smith Tax Accounting Aurora, CO
Office Manager/Data Entry Specialist
Dec 2005 - Dec 2007
Full charge front office
Maintained client database
Created spreadsheets for cash flow tracking
Maintained files of canceled checks and customers signatures
Monitored equipment in order to ensure proper operation
Fixed minor problems (such as equipment jams)
Coordinated all appointments, and client consultations
Ordered All Supplies
Great-West Life Greenwood Village, CO
Provider Maintenance 1099 Support Analyst April 2006 - Oct 2006
Added, updated/terminated providers, facilities/hospitals for 1099
reporting purposes
Created spreadsheets for cash flow tracking
Maintained the database for accuracy
Handled extensive telephone calls regarding 1099 questions
Updated the system, and re-mailed out information for 1099s and B notices
Bellagio Hotel & Casino Las Vegas, NV
Order Taker/Employee Services Clerk Nov 2004 - Aug 2005
Coordinated over 1500 employee and guest events
Maintained employee registrations/records
Dispatched incoming calls
Assisted all employees with their name badges, licenses/certifications
Provided all customer service needs to employees/guests
Provided administrative support to the In-Room Dining staff
Acorn Housing Corporation Atlanta, GA
Administrative Assistant Dec 2003 - Aug 2004
Full charge front office
Setup and coordinate meetings/conferences
Established procedures that implemented operational policies
Pulled & maintained clients records & files, as well as pulling credit
reports
Assisted with preparing the reports & ensuring that all reports were
submitted on time
Create and modify documents using Microsoft Office.
Performed general clerical duties to include but not limited to:
photocopying, faxing, mailing, and filing.
Maintain hard copy and electronic filing system.
United States Air Force Active Duty Tinker AFB, OK
Wireless Communications Technician Dec 1999 - April 2001
Administrative Assistant to Master Sergeant
Provided communications for the airbase/outlying areas
Coordinated all staff meetings
Assigned and managed special projects
Created/formatted reports/presentation materials
Send, receive, and interpret coded messages
Determine and obtain bearings of sources from which signals originate,
using direction-finding procedures and equipment
Examine and operate new equipment prior to installation in order to ensure
that it performs properly
Set-up antennas/mobile communication units during military field exercises
ACCOMPLISHMENTS
Future Business Leaders of America/Phi Beta Lambda Business Fraternity,
Inc. - Treasurer, July 2009 - April 2010
Presidents/Deans List - February 2008 - April 2010
Coordinator of Corinthian Colleges LinkedIn Group
Proficient in Microsoft Office Suite, Microsoft Project Management,
Photoshop, Kodak Scanner, AS400 System, 50 WPM, CPR/First Aid Certified
EDUCATION
Devry University
Bachelors of Science/Computer Information Systems/Computer Forensics
Anticipated Graduation July 2012
Everest College, Arlington, Texas
Associates of Applied Science/Criminal Justice
Oct 2008 - April 2010
Everest College, Las Vegas, NV
Associates of Applied Science/Criminal Justice
Feb 2008 - July 2008
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