Project Manager Management

Martin E. Arnold, PMP

*** ********* **** 630-***-****

Aurora, IL 60504 **.********@*****.***

Information Technology Development Analyst/Project Manager...helping

organizations to clearly identify and define business requirements and to

develop plans and manage projects to deliver IT solutions to execute their

vision

Extensive experience in functional requirements development, process

mapping, project management, database design, customer training,

application development and package software implementation:

. collaborate on business requirements via interviews and analysis of

existing process documentation

. provide guidance to develop process documents

. develop plans to conduct and document analysis projects and direct

those projects

. communicate between the business community and IT to minimize or

eliminate design gaps

CERTIFICATES / ASSOCIATIONS

Project Management Institute; PMP

Six Sigma Green Belt trained; Chicago Deming Association, Six Sigma Masters

Program, Naperville, IL

LOMA (Life Office Management Association) - Level 1 Insurance Fundamentals

Junior Achievement Volunteer

KEY ACCOMPLISHMENTS

. Led RFP response teams; developed implementation schedules; installed,

configured, customized and conducted end user training for Police,

Fire and EMS Computer Aided Dispatch systems with enhanced 911

interface for city and county Emergency Services Management

departments in 9 states

. Project managed the implementation of a 3 terabyte decision support

database for a major consulting and auditing firm in Chicago using

Teradata DBMS. Involved extraction, transformation and load from a

DB2 system

. Managed the staging center for the hardware and software configuration

and installation of 41 remote UNIX servers for a Midwest insurance

company; wrote procedures for both the staging center and the remote

server

. Led RFP response teams; developed implementation schedules; installed,

configured, customized and conducted end user training for an MRP II

application for discrete and process manufacturers in Eastern and

Midwestern states

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. Expanded market to services value of $3M by implementing enterprise

network management product suite and effectively directing staff of 10

to 15 technicians for major insurance company in Chicago

. Directed a program that generated $8M in bookings for services

delivery organization in 2002

. Coordinated multiple concurrent network management projects with

combined services value of $1M for large Chicago bank that spanned

mainframe and client server platforms

PROFESSIONAL EXPERIENCE

Marsh, Inc., Des Moines, IA

Sr. Project Manager (2007 - 2008)

. Developed a guidebook to map the pre-sale and post-sale processes to

standardize the implementation of insurance programs for the Program &

Franchise business unit.

. Led project to report the broker commission revenue received from

carriers for services supporting policy holders across all lines of

business

. Led project to revise check reconciliation process for Professional

Liability Services which shortened processing time by 3 days at month

end and eliminated matching inconsistencies

. Designed a relational database in MSAccess to track and report status

of audits conducted by insurance carriers

QCI (Quality Consultants IncInc.) Des Moines, IA

Consultant/Project Manager (2006 - 2007)

. Contracted with Aegon Insurance in Cedar Rapids, IA. Managed 16

concurrent IT development projects and all projects that were

designated critical for compliance with Sarbanes, Oxley (SOX) law.

CSC/Zurich Schaumburg, IL

Delivery Center Manager, Global Transformation Solutions (2005 - 2006)

. Managed 7 direct reports with total staff of 60+ developers

. Applications requiring approximately 20,000 hours development effort

. Oversight of stand-up of 5 high performance development teams in

preparation for CMMI level 3 compliance

Analysts International, Schaumburg, IL

Consultant/Data Analyst (2004 - 2005)

. Client assignment: SBC; Extract and analyze customer refund data from

Ameritech Customer Information System (ACIS) to balance with Accounts

Payable for G/L feed. Identify cause of any variances

Martin E. Arnold, PMP: **.********@*****.*** Page Three

. Collaborated in the development of analysis processes; documented

those processes and trained team personnel in their use

Computer Associates, Lisle, IL

Project Manager/Services Delivery Manager (1998 - 2003)

. Directed staff of project managers and consultants to deliver

implementation services for mission critical, enterprise-wide, network

and application management products to customer base in Illinois

. Maintained overall staff utilization of 70% for fiscal year 2003

PRIOR EXPERIENCE

NCR Corporation, Indianapolis, IN & Chicago, IL

Lead Technical Analyst

. Led RFP response teams; conducted end user training, installed and

customized an MRP II application for discrete and process

manufacturers in Eastern and Midwestern USA

. Led RFP response teams; conducted end user training; installed,

configured and customized a Police, Fire and EMS Computer Aided

Dispatch system with enhanced 911 interface for city and county

Emergency Services Management departments in 9 states

. Project managed a decision support database implementation for a major

consulting and auditing firm in Chicago using Teradata DBMS

. Managed the setup and day-to-day operations of a staging center for

the hardware and software configuration and installation of 41 UNIX

servers for a Midwest insurance company; wrote procedures for both the

staging center and the final server installation

. Delivered customer education classes in system tuning, COBOL

programming, and multiple application systems including payroll,

accounts receivable, accounts payable and distribution for client base

in the upper Midwest

EDUCATION

Bachelor of Science Degree: Computer Technology - Purdue University,

Indianapolis, IN

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