Manager System Administrator

HAITHAM EL-HEFNAWY

*****************@*****.***

Phone: 419-***-**** 1117

East Second Street

Cellular: 419-***-**** Ottawa,

OH 45875

Network /System Administrator

Result Oriented Network Administrator / System Administrator who is

inventive in determining and creating practical resolutions to meet the

existing demands as well as the anticipated future of enterprise and

individuals. Areas of proficiency:

(Network Troubleshooting (Hardware and Software

Installation

(Network Infrastructure and Maintenance (Disaster Recovery

(Technical/User Support (LAN/WAN/Server

Optimization

(Network Analysis and System Design (Help Desk Support

Professional Development

. CCNA: CISCO Certified Network Associate (May, 2010)

. Linux+ Certified Professional: CompTIA (December, 2008)

. MCDST: Microsoft Certified Desktop Support Technician (November, 2008)

. MCSA 2003 : Microsoft Certified System Administrator (July, 2008)

. MCP : Microsoft Certified Professional (June, 2008)

. DCSE: Dell Certified System Expert (May, 2008)

. Sun Certified Programmer Java 2 Platform 1.4 (January, 2005)

. ORASCOM Java 2 Solution Developer (January, 2005)

. A+ Tanta University (June, 1996)

Technical Inventory

Network/Protocols: TCP/IP, NetBIOS, NetBEUI, Telnet, FTP, TFTP, DHCP, DNS,

HDLC, Frame Relay, RIP, OSPF, EIGRP, ICMP, VTP, NAT, SMTP, POP3

Software: Microsoft Office Suite, VM Workstation, Symantec Ghost, Various

Antivirus, Adobe Photoshop, Dreamweaver, SQL Server 2000

Operating Systems/Server: Windows 95/98/ME/XP/Vista/7, Linux, Server 2008,

2003, Novell Netware II

Hardware/Special Systems: Desktop/Laptop Computers, Printers, Switches

Languages: Java, HTML

Employment

PC Solutions, Ottawa, OH

Co-Manager and Computer Technician (December 2008-present)

. Diagnose, repair, troubleshoot, perform maintenance and upgrades with

hardware and software as well as desktop and laptop computers.

. Provide end-user support and improve customer satisfaction.

. Install and configure new networks.

. Custom build computers.

. Remove viruses and spyware infections.

HAITHAM EL-HEFNAWY p. 2

Golden Net Computer Lab, EL-Mahalla El-Kobra, Egypt

Manager and IT Specialist (June 2003- September 2006)

. Maintained desktop computers in a business environment.

. Installed updates and new networks.

. Removed viruses and spyware infections

. Managed the business-aspect of the company.

. Repaired and install new computers.

. Sold computer systems and components.

. Made Cat5e Patch Cables.

Education

Associates Degree in Networking, James A Rhodes State College June 2010

GPA 3.56

Bachelor of Commerce, Major: Accounting June 2000 Tanta University,

Tanta, Egypt

References are available upon request.

Contact this candidate