Customer Service Security
Resume:
MALCOLM TURNER
Ave.
Bldg ** Apt. 6 949 - 295 -
Phoenix, Az. 85009 8659
- 1047
To utilize my experience to benefit my employer.
Objective
Mar '10 - Computer Learning Center.
Present
Provide first-level contact and problem resolution
for all users with hardware, software
and applications problems. Resolve as many user-reported
problems as expertise permits
using available tools and following procedures and policies for
the handling of support cases.
Uses advanced troubleshooting skills.
Courteously obtain and convey concise problem
information for external and internal
service personnel.
Provide accurate and timely logging of problems and
resolution for problems in the classroom
Clarify problem management database.
Escalate problems as appropriate following HD
procedures.
Act as a liaison between customers and internal
support staff to assure accurate
Jan '06 - Sept. problem interpretation.
'09 Maintain communications with customers during the problem
resolution process.
Utilizes superior customer service skills.
Solve problems on Windows platforms with equal
proficiency.
Perform HD expeditor functions as assigned.
Allied Barton Security
Shift Supervisor at ( Target Financial Services; Tempe )
IN PHOENIX
Sept. / 08 Moved to Phoenix office; employed as a supervisor in
Tempe. Az. Guard Card
Screen and assist visitors in establishing contact with Target
personnel. Monitor internal and external cameras. Conduct
interior and exterior patrols. Monitor various building alarm
systems and report to Minneapolis.
IN CALIFORNIA
Collate and sign SOR's and Incident reports; Issue disciplinary
actions. Unlock secure
areas for janitors and remain in their presence until their
work is complete
On site CPR/First Aid/ AED Instructor; certified by Orange
County Red Cross.
Certified in Management of Aggressive Behavior (M.O.A.B.)
Screen and assist visitors in establishing contact with
management and staff who are expecting them. Monitor
internal and external building cameras.
Contact State Street's, Security Control Center, in Boston
Mass. at regular intervals,
to verify integrity of electronic alarm systems in all
buildings at Irvine site.
Jan '05 - Jan
'06 RJN Investigations Inc. 17371 Irvine Blvd. Tustin, Ca.
92780
Fleet Manager/Safety Officer/Newsletter Editor/Asst. Evidence
Custodian
Responsible for maintenance of company's fleet of 32 vehicles;
performed safety inspection on all vehicles every month; ensure
that preventative maintenance log, for all vehicles, is kept up
to date by current mileage.
Trained as an Instructor, by the Red Cross, in Adult, Child and
Infant CPR/AED and First Aid; company Safety Officer;
responsible for company's compliance with Cal/OSHA's
regulations.
Assistant Evidence Custodian, which included appearance in
court to present video evidence at times.
Wrote safety article for company's newsletter every month;
received newsletter submissions and monthly statistics from all
2001 - Jan '05 managers and supervisors, change font, include title if
necessary, add clip-art, regulate page lay-out.
Transport files between Tustin and Riverside offices weekly;
extensive traveling between Ventura, LA, Orange and San Diego
Counties to swap vehicles, when necessary, so as to ensure that
investigators have a reliable vehicle with which to conduct
surveillance.
Securitas Security Services USA, Inc. Santa Ana, Ca.
Antonio Gate Commander, Coto de Caza, Ca.
Responsible for security operations of the main gate to Coto de
Caza, a 4,000 home gated community.
Trained, and supervised 4-security officers assigned to the
Antonio Gate house.
Primary Training Officer for all new officers assigned to Coto
de Caza.
Supervised 4-call center officers assigned to the Call Center.
Evaluated, supervise, and report officer disciplinary actions
to the Director of Security, Coto de Caza. Responsible for all
administrative reports, reporting directly to the Director of
Security.
Credited with creating a cohesive, professional, and highly
motivated addition to the security team.
Responsible for all administrative reports, reporting directly
to the Director of Security;
reorganized and greatly enhanced gate operations within Coto de
Caza.
1996 - 2001 Wells Fargo / Burns Security Santa Ana, Ca.
Security Officer - Rover
Monitor stations on all toll roads from Tomato Springs North -
the main center for security operations.
Rover - Area 50; which included being deployed at various gated
communities and com-
mercial sites under construction whenever a scheduled officer
called off or was considered
'no call/no show' by the Field Supervisor. This work, as a
'rover,' was on graveyard shift for
the most part also included work as an armed guard at times.
2000 - 2001 Anaheim General Hospital Buena Park, Ca.
Plant Engineer / Security
Building Maintenance, Hospital Equipment Maintenance.
Preventative Maintenance on H.V.A.C. Keep maintenance records.
Security Patrols throughout facility, including visitor
control.
1998 - 1999
Brig's Machining Co. Lake Forest, Ca.
Maintenance Engineer
Preventative maintenance on Plasma Vacuum Chambers.
Precision Machine Shop work.
Inventory Control.
1991-1998 T.D.K. Electronics Corp. Irvine, Ca.
Maintenance Mechanic
Maintain production machines that perform multiple robotic
functions.
Technical drawing, Fabricate parts. Schedule training. Machine
shop work.
Inventory control. Train technicians. Ordered spare parts.
Achievements
Southgate Technical College, London England.
Mechanical Eng. Technician Certificate (1964-1968)
Carl Zeiss Company - Jena, Germany. Service manager -
certificate in
medical, ophthalmic, analytical & survey Instruments Training
(1985)
University of California. - Irvine.
'Total Preventative Maintenance' Certificate Course for TDK
(1996)
Burns Security International - Coto de Caza
Gated Community Training - Certificate
Role of the Supervisor - Certificate - Burns Security (2004)
Irvine Valley College - Peace Officer Standards & Training
(P.O.S.T.) Certificate (2004)
SOBC - Certificate - Allied Barton (2006)
Fire Safety Officer - Allied Barton (2006)
Supervisors Workshop - Allied Barton (2006)
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