Project Manager Management
Resume:
Judith D. Pleiman
Chattanooga, TN 37421
Solutions-oriented QA professional with over 20 years of full SDLC
experience, including QA process improvement, application development and
management, business analysis, project management, testing, QA organization
and lab deployment, IT operations management, and configuration management.
Strong QA Project Management background; currently preparing for PMP
certification.
Areas of Expertise
( Test Process Design & Implementation ( Defect Management ( Test Plans
and Test Strategies
( Testing Peer Reviews ( Test Automation Strategy ( Test Coverage and
Traceability
( Test Methodology Development & Implementation ( Outsourcing and
Offshore Management ( Risked Based Testing
( Project Management ( Resource and Career Management ( Estimates and
Forecasts
Professional Experience
Connecticut General (CIGNA), 2008-2010 (August)
Chattanooga, TN
QA Test Manager, Claims-IT - (Waterfall)
. As the QA application owner for the Proclaim system and it's 100+
sub-applications, oversaw the test planning and execution of
multiple, simultaneous corporate projects
. Planned, organized, and implemented many process improvement
initiatives including test automation, peer reviews, QA forecasting
methodology; Defect Removal Efficiency (DRE) improved approximately
10 percent with automation and other process improvements
. Managed the customary administrative management activities for
Proclaim QA, including estimates, change control impact analysis and
approval, test strategy preparation, resource allocation, career
management, and defect management
Fidelity Information Services, 2007 -2008
Jacksonville, FL
Sr. Quality Assurance Consultant - (Agile)
Coordinated and facilitated requirements management sessions and ensured
requirements-to-test coverage and traceability
Left Corporate Working Environment in 2006 to take care of and arrange long-
term care for seriously ill relative.
Blue Cross and Blue Shield of Florida, Inc., 1999-2005
Jacksonville, FL
Project Manager III, Corporate RUP Mentor - 2003-2005 (Agile)
As a member of a Rational Unified Process (RUP) and Enterprise Rational
Implementation team, strategized and developed an enterprise-wide RUP
implementation plan, concentrating on Requirement, Test, and Project
Management artifacts.
. Negotiated across enterprise teams on the customization of the Rational
tool implementation to support both existing and new processes for defect
management, test planning, requirements coverage, and project and release
management
. Oversaw the development and approval of enterprise Agile/RUP artifact
guidelines for the testing discipline, as well as served as on the approval
board for other disciplines
. Officially titled as a Corporate Rational tool and RUP methodology
mentor, a rare designation
Project Manager III, Service Delivery Manager - 2001-2003 (Agile)
As a result of demonstrated successes with the development and
implementation of revised test and project management methodologies, was
actively recruited within the Organization to become a Service Delivery
manager.
. Deployed a Configuration Mgmt Repository which used a mapping tool to
convey system impacts (outages, capacity issues, etc.) by Business
Application for WEB, J2EE, N-tier C/S and Mainframe environments
. Managed the vendor negotiations and corporate implementation of the
Rational Tool suite
. Delivered several national presentations on the successful project
management and implementation of the Configuration Mgmt tool on behalf of
Blue Cross Blue Shield of Florida. As Mercury's flagship customer for this
tool, was able to negotiate significant discounts and additional
customizations in exchange for reference and use as a model client
implementation.
Project Manager III, Test Methodology Director -2000 (Waterfall)
Promoted and managed the delivery of streamlined systems and processes
targeted at reducing the Virtual Office project's administrative costs.
. Developed of a multi-platform test subset solution; environment setup
decreased from several weeks to a few days
. Implemented an automated regression test suite for environment shakeout
and regression testing
. Established a Corporate QA and Test Methodology Organization from the
ground floor
Manager II, Test Director -1999-2000
Recruited and rehired by Blue Cross Blue Shield of Florida. Managed a
technical support area which was responsible for release and configuration
management (code and data migrations and version control), as well as the
setup and maintenance of distributed test environments. Responsibilities
also included the leadership for integration testing.
CSX Technologies (Broadreach Consulting Group), 1998
Jacksonville, FL
Senior Systems Consultant
Coordinated with key high-profile projects to develop new change management
processes, as well as provide training and technical solutions for the mid-
tier platform. Facilitated development teams with the conversion of their
projects from CMVC to IBM's TeamConnection.
Blue Cross and Blue Shield of Florida, Inc., 1989-1998
Jacksonville, FL
Project and Test Manager, Virtual Office Platform (Waterfall)
Led a 50+ person testing team in the development of a 3-tier client/server
physical testing environment, as well as the corresponding processes and
procedures. This position required proactively negotiating issues
Corporate-wide.
. Introduced the company's first formal and consistent test methodologies,
processes, and tools
. Negotiated the alignment of code migration processes and tools across
platforms
. Oversaw the test planning and execution for multiple projects
Project Manager I, Virtual Office Pilot (Waterfall)
Managed a team of 15 to design, develop, test, and implement a system that
provided the physician community with on-line access to Blue Cross and Blue
Shield eligibility and medical clearance information by subscriber.
Successfully integrated eligibility checks with the providers' existing
practice management systems. This was Blue Cross Blue Shield of Florida's
first foray into web solutions.
Senior Systems Analyst
Managed the business systems design and development of a 3-tier product
management system using the IEF case toolset; programmed over 100+ pads
and prads. Product data model included 32 entity types, including complex
history.
West Point Pepperell, Inc., 1986-1989
West Point, GA
Assistant Manager, Personnel Systems
As WestPoint Pepperell acquired various companies, directed the redesign
and maintenance of the human resource system, including the conversion
and integration of multiple payrolls, healthcare, and human resource
systems.
Technical &Professional Skills
SDLC Methodologies
Agile - Rational Unified Process (RUP); SCRUM; Summit-Ascendant,
Spectrum, Method One, Traditional Waterfall, ITIL
Language, Tools, and Databases
SQL, XML, COBOL,CICS, IEF Case, Easytrieve, PVCS, TeamConnection,
CMVC, Oracle, DB2, SQL Server, Access, VSAM, IMS, Rational Suite Enterprise
(Test Manager, ClearQuest, RequisitePro), HP Quality Center, (Test
Director) MS Project, Clarity
Education
M.S. in Management Information Systems 1986 Auburn
University- Auburn campus
B.S. in Psychology with minor in Business Systems 1982 GA
Southwestern University
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