Administrative Assistant Customer Service

EDUCATION

B.B.A. in Management May ****

Minor in Human Resource Management

Houston, TX

University of Houston - Downtown (UHD)

Worked part-time while attending school

Related courses: Business Ethics, Human Resource Management, Project

Management, Employment Law, Compensation Management, Managing People

and Teams, Negotiating Skills and Techniques

CLASS PROJECT

Team Leader Fall 2009

Small Business Management - UHD

Houston, TX

. Presented a new business endeavor in a niche market with a

professional business

proposal and presentation to accompany the project.

Individual Project Spring

2010

Compensation Management - UHD

Houston, TX

. Researched and composed a paper on the role of compensation

management in today's society with a particular focus on

executive compensation.

RELEVANT EXPERIENCE

Substitute Teacher Oct 2008

- Present

Aldine Independent School District

Houston, TX

. Implement teacher lesson plans to students of various grade

levels

. Maintain and respect confidentiality of student and school

personnel information

. Assign student class work and homework to ensure that students

receive proper instruction in the teacher's absence

. Maintain classroom control and discipline to provide a safe

learning environment for all students

. Compose a daily report or evaluation to communicate any

pertinent information resulting from the day's events

Administrative Assistant (part-time)

Aug 2007 - May 2010

West Montgomery Oil & Lube

Houston, TX

. Answered phones in a professional manner to service the

customers or vendors calling

. Processed payroll on a weekly basis in order to ensure our

employees were paid on time

. Handled data entry for accounts payable and accounts receivable

. Posted credit card payments for services rendered to customers

. Maintained files to be able to track customer or owner inquiries

quickly which increased customer satisfaction by 15%

Executive Administrative Assistant / Human Resources Assistant

Nov 2004 - Aug 2007

Stuckey's Specialty Tools

Houston, TX

. Developed new PowerPoint presentations and compiled catalogs for

our specialized product

. Composed invoices, quotes and handled ticket delivery for all

incoming and outgoing orders

. Scheduled and completed International and Domestic Freight-

forwarding paperwork to ensure all deliveries were correctly

addressed and had the proper documentation

. Managed travel arrangements and prepared travel expense

statements in Excel for the executives to ensure timely

reimbursement

. Expense report reconciliation

. Scheduled meetings and maintained calendars for the executives

to meet with current and prospective clients

. Composed statements of accounts to collect monies due/past due,

which led to a 5 % increase in collecting monies on past due

accounts

. Introduced the system for credit card payments which then

increased customer sales by 7 %

. Printed reports for the executive's review which helped them

stay current with all accounts

OTHER EXPERIENCE

Customer Service Specialist Apr

2002 - Apr 2007

JC Penney Houston, TX

SKILLS

Management: Business Communications, dealing with people in diversity

Computer: Advanced knowledge of Microsoft Office Suite including

Project, Adobe, Peachtree, QuickBooks, PeopleSoft; Beginner knowledge

of Matrix, Visio and other various applications; 60 + wpm

Resourceful and self-confident; able to handle sensitive and

confidential information; knowledge of finance and accounting

principles; priority sensitive information; attention to detail;

strong work ethic; enthusiastic and proactive outlook; exceptional

interpersonal and communication skills; and learn new software and

materials with ease.

Language: Basic and Conversational Spanish

Other: Notary

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