Customer Service Data Entry
Resume:
Chloe R. Nash
Lewisville, Texas 75067
214-***-**** cell
*********@****.***
Objective: Hardworking and motivated college student seeking a job that
will allow me to utilize my skills and capabilities, particularly in the
administrative, customer service, and financial service fields.
Education
University of North Texas Denton, TX
Aug 2002- Dec 2009
David W. Carter High School Dallas, TX
Graduation May 2002
El Centro DCCCD Dallas, TX Aug 2000- May 2001
Skills
. General Office duties, answering multi-lines, emails, faxes, mail
handling, filing, and copy machines. General INTERNET access also.
Expert in Microsoft Outlook Express. Proficient in Metrix 4E access
and also (CICS Web Support) Tracy for Logisitics/Hardware Services.
Intermediate in Microsoft Office Word, Excel, and PowerPoint. Beginner
in Microsoft Access. Typing abilities: I'm able to use a standard
typewriter and I'm also very capable of typing in computer format.
Typing speed is 54wpm with a reasonable accuracy rate, and also
Keystrokes 10527 ksph (alpha-numerical ten key).
Professional Experience
Data Entry Clerk II KForce Staffing (Bank of America) Ft. Worth, TX
6/2009-12/2009
. Payment (remittance) processing
. Entering alpha-numeric data into systems
. Balancing of and verifying checks to be entered in the system (account
verification and matchup with corresponding checks and money orders,
balancing of checks with single and multiple accounts)
. Second verification of checks and batches of checks to be verified to
go into the proper accounts
. Second verification of priority and branch mail for mortgage payment
processing
. Document correspondence to proper departments such as Tax,
Insurance(life and home), customer service, document processing,
workout for modification of home association, foreclosure,
bankruptcy, and legal documents
. Applying EPW checks to be pulled and batched in sequential order for
special processing or returned to owner due to improper payment or
invalid information
. Helping with daily production of incoming mail
. Working in a lock-box environment
. Any task that is given on a daily basis by supporting managers.
Data Entry Corestaff Services (Ericsson Hardware Services) Plano, TX
07/2008- 01/2009
. Entering data into systems (Entering Point of Delivery on service by
searching information on specific delivery companies
. Pulled prior orders for companies and summarized their transactions in
excel to be processed and invoices to be paid
. Helping with daily production of warehouse (creating work orders)
. Contacting customers and providing daily customer service to those
that inquire about their accounts.
. Providing a weekly task assignment
. Any task that is given on a daily basis by supporting managers.
Data Entry Venturi Staffing Partners Richardson, TX 01/2008-
07/2008
. Processing of government documents such as income tax returns
. Data entry using alpha-numeric key strokes
. Balancing of and verifying checks to be entered in the system
Data Entry Spherion Staffing Dallas, TX 02/2006-3/2006
. Data entry using alpha-numeric key strokes
. Processing of government documents using titles for land, mineral
rights, and property.
Data Entry Venturi Staffing Partners Richardson, TX 01/2006-
07/2006
. Processing of government documents
. Data entry using alpha-numeric key strokes
. Balancing of and verifying checks to be entered in the system
Substitute Teacher Dallas Independent School District Dallas,
TX 11/2005-5/2006
. Supervise school age children and provide them with safety, security,
and stability on a temporary basis.
. Plans, prepares, and develops teaching aids as needed.
. Assists students individually and in groups to reinforce learning
objectives.
. Ability to effectively present information to students.
. Performs other duties as may be assigned.
Customer Service Representative Circuit City Lewisville,
TX 6/2005-12/2005
. Provided customers with assistance in finding store products.
. Check out customers on cash register and handle extreme amounts of
money.
. Balanced cash register, and occasionally made sure each till had the
correct amount of money at the beginning and end of each business day
. Data entry using alpha-numeric keys.
Telecommunications Representative Integrated Alliance Denton, TX
9/2004-2/2005
. Contacted existing customers based on promotions from Comcast Cable
Services.
. Provided adequate services for incoming calling consumers based on
special promotions that they received.
. Fulfilled and mastered data entry (alpha-numeric) on a daily basis.
Administrative Assistant Thousand Trails Inc. Frisco, TX
6/2003-12/2003
. Fulfilled and mastered data entry (alpha-numeric) on a daily basis.
. Assisted in the daily operation of business by answering telephones,
making copies, and delivering outgoing mail.
. Organized training manuals and updated new training books for the new
incoming representatives.
. Also provided customer service when customer service representatives
weren't able to take all incoming calls.
Court Clerk 1 All Temps Temporary Agency Dallas,
TX 5/2003-6/2003
. Established court documents for the upcoming court dates at the North
Dallas Truancy Court.
. Filed important court documents.
. On occasions took money from parents for fines and fees relating to
court costs
. Organized and help operate daily operations including making copies,
handling outgoing mail for the day also provided customer service to
parents that inquired about their children's fines and court dates
Mail Handler/Data Entry Clerk Choice Staffing Richardson, TX
1/2003 - 5/2003
. Processed alpha- numerical data entry through special company software
. balancing of and verifying checks to be entered in the system
. Handled important income tax papers and checks for tax-paying
citizens.
. Sorted new incoming mail and shredded necessary documents.
. Analyzed opened mail through a candling machine
References
Charea Borner Dallas, Texas 214-***-****
Le'Neisha Brooks Little Elm, Texas 972-***-****
LaToya Vaughns Desoto, Texas 214-***-****
Contact this candidate