Customer Service Data Entry

Page * of *

Rachel Paige

512-***-****

***********@*****.***

Areas of Knowledge & Experience:

Administrative assistance - 4yrs; Customer Service experience -

6yrs

Microsoft Word/ Word 2007, Excel, Outlook, PowerPoint, Access;

Data entry; Typing: 60 wpm

Excellent written and verbal communication skills

Medical Terminology; successfully completed health science

courses

Strong analysis and problem solving skills

Experience in proofreading for errors

Detail oriented, excellent organizational skills

Education:

Wayne County Community College

District Detroit, MI

Associate of

Science

June 2005

Texas Women's

University

Denton, Texas

Bachelor of Science major: Community

Health (current student)

Prior Employment:

Tax Examiner - US Dept. of Treasury Austin,

Texas. Feb 2008- current

. Process accounts receivable/payable statements relative

to tax payments

. Receiving & analyzing taxpayer documents to verify all

documents & information furnished is authentic and correct;

requests for action & other input documents to determine nature

of problem

. Analyzing applications to make determination for further

processing

. Submitting correspondence to taxpayer regarding tax

regulations & processes

Customer Service Rep - Verizon Wireless Southfield,

MI. May 2006 - September 2007

. Handled incoming calls to resolve billing inquiries;

check order status; sell products/services

. Handled tier II troubleshooting calls

. Providing tier II level tech support

Admin. Asst/ Data Entry Specialist - Entech Personnel, Troy,

MI. Sept. 2002 - Jan. 2006

. Provided administrative support to Mortgage Broker to

include: typing, filing, faxing

. Directed calls on switchboard, greeting

clients, scheduling boardrooms,managing calendar

. Receiving mortgage applications, preparing, reviewing and

verifying documents; compiling information from credit files &

other data sources.

. Completing credit background check; provided initial debt

counseling

Customer Service Coordinator - Tek Systems, Inc. Southfield,

MI Dec. 2000-May 2002

. Processed work requests for telephone technicians

. Assisted telephone technician in troubleshooting phone

lines, work orders

. Maintained stock / inventory; ordered parts & supplies

. Dispatched technician & mapped directions to work

location(s)

. Coordinated improved departmental policies and methods

. Follow-up and close out tickets

Contact this candidate