Customer Service Representative
Resume:
Tiffany Ross Jones
Hampton, Virginia 23666
**********@***.***
Objective
To obtain long term employment with a thriving organization where I may
fully utilize my skills and abilities.
Qualifications
. Highly dedicated Customer Service Representative with more than 9 years
of experience in account management, human resources, sales and service
processing, and call center operations within the banking and sales
industries.
. Talent for identifying customer needs and presenting appropriate company
product
and service offerings.
. Demonstrate the ability to gain the customer trust and provide
exceptional follow
up, leading to increased repeat and referral business.
. Track record of following company procedure to reduce labor cost and
improve
customer -satisfaction ratings.
. Received several company awards for the delivery of exceptional customer
service.
. Recognized for displaying the ability to complete multiple tasks
presented.
. Expertise is resolving escalated customer service issues.
. Demonstrated the ability to complete tasks with little or no supervision.
Professional Experience
Kingdom Harvest Ministries Wakefield, VA
Home School Coop Coordinator 2009-
2010
0. Find and review curriculum options for home schooled students
0. Administer tests to students
0. Place students in classes based on knowledge and test scores
0. Communicate verbally and in writing to answer inquiries and provide
information concerning Coop opportunities.
0. Keep accurate records of student scores
Personal Contractor Greenwood, SC and Wakefield, VA
Virtual Service Representative 2003-
2008
0. Served as a personal contractor to perform the duties of a Virtual
Service
Representative Trainer.
0. Train new VSRs to answer calls coming into a virtual call center on
behalf of infomercials.
0. Train new VSRs to properly sell products on behalf of infomercials and
several companies out of my home office.
0. Train new VSRs to offer up sells to customers which relate to
particular purchases.
0. Play a key role in satisfying customer needs and guaranteeing that the
customers remain satisfied through every aspect of the call.
0. Place Business to Business calls on behalf of different companies.
0. Place calls to companies with the expectation to set appointments for
different businesses.
0. Interview potential agents to work from home
0. Hire new virtual service representatives
APAC Tele Services Columbia, SC
Customer Service Representative 2000-
2003
0. Quality Control Assistant Inbound CSR Supervisor
0. Served as Customer Service Representative for various companies
ranging from interest in home products to banking and credit card
needs in a fast paste call center environment.
0. Answering calls coming into busy call center.
0. Sell products on behalf of various companies.
0. Assist customers on making the proper selection to satisfy their
needs.
0. Handled claims for financial services.
0. Monitor Customer Service Representatives.
0. Train new employees on the correct procedure to handle customer needs.
United States Army Reserves Ft. Jackson,
SC
Unit Supply Specialist 1999-
2003
0. Served as a Unit Supply Specialist for the US Army Reserves Unit at
Ft. Jackson Army Base.
0. Keeping an accurate Record of military unit's supplies.
0. Distribute supplies to fellow reserve soldiers.
0. Train incoming supply specialist to perform the duties of a supply
specialist.
0. Order supplies for the unit as needed to complete various tasks.
Education and Training
0. US Army Basic Training: Ft. Jackson, SC
0. US Army AIT: Ft. Lee, VA
0. Morris College, Sumter, SC
0. Clemson University, Clemson, SC
Reference
Professional and personal references available
upon request.
Contact this candidate