Customer Service Data Entry

**** **** ******, *********, ** *****•954-***-****•***************@*****.***

Andriene Johnson

OBJECTIVE:

Obtain a professional opportunity that will allow me to utilize my knowledge and skill, while working about

my passion and bringing it to others while implementing my skill and previous experiences to the daily duties

of your company and its standards.

WORK HISTORY:

First Data Merchant Services 2005-2009

Client Relations Specialist Coral Springs, FL

Processed Chargeback’s and retrieval requests for Limited Brands: Victoria Secret’s, Express, and Limited

completed monthly reports for BMG, assisted Account Executives with monthly reports for merchant

services, responded to inquiries via e-mail regarding escalated chargeback issues from Customer Service

Representatives, answered e-mails sent from merchants in reference to their daily batch details, assisted the

organization with chargeback seminars, participated in focus groups, and trained new hires.

Mortgage Information Services 2004-2005

Escrow Assistant Miramar, FL

Processed mortgage titles sent from Account Executives, obtained payoffs from different lenders that holds

first and second mortgages for the home owners, obtained payoffs for tax liens through the county of which

the lien is held, reviewed mortgage documents to ensure information is correct prior to sending to the Clerk

of Courts for recording, prepared file for disbursements, sent payoff checks to assigned lenders, lien holders,

as well as the home owners.

Viatical Services, Inc. 2001-2004

Case Manager Fort Lauderdale, FL

Managed client relations for 750 insured clients regarding all aspects, maintained contact on a quarterly basis

by phone calls, e-mails, and post cards, to verify contact information was current, updated database and

managed all incoming information necessary for policy enforcement.

Transition Inc. 1999-2001

Job Developer Pompano Beach, FL

Maintained case notes on daily basis, placed residents in jobs of their preferred field, developed new

companies to add to database, performed job evaluations and made recommendations to self help classes,

assisted Program Director with orientations, meetings, and planned events.

EDUCATION:

Broward College 2008-present

Pursuing a B.A. in Elementary Education Pembroke Pines, FL

RELATED SKILLS:

Computer:

Microsoft Word Excel Data Entry

WordPerfect Windows XP Typing/Keyboarding 55wpm

Key Strokes 12000

Office Functions:

Administrative Support Data Entry Scanning

Inbound Customer Service Faxing Filing

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