Customer Service Representative
Resume:
Regina Haskins
Dallas, Georgia, 30157
*********@*******.***
Objective: To obtain a challenging new position in the customer relations
field, that will utilize my years of experience and provide an innovative
environment for future management opportunities.
SUMMARY OF SKILLS
Ten years customer service and( account collectible experience
Knowledgeable with default intervention and( payment negotiations
Skilled in account assessments, billing resolution,( and payment
adjustments
Dedicated, organized, excellent communication and( leadership skills
EXPERIENCE
Sprint Communications, Atlanta, GA 12/08-current
Business Customer Service Representative, Government Complex Care
Research and resolve customer disputes
Provide customer with detailed spreadsheets along with other tools for
understanding of resolution for disputes
Facilitate conference calls with fix agencies to resolve disputes
Ensure customers are billing according to contract
Determine Root Cause Analysis (RCA) and provide Irreversible Corrective
Action (ICA)
Sprint/Nextel Communications, Atlanta,GA 08/06-12/08
Business Technical Service Assurance Representative
Responsible for high-volume inbound large and small business calls
Create maintenance tickets for businesses experiencing circuit trouble
Work with Sprint business partners to resolve circuit issues
Manage personal ques of various businesses
Update and follow up on customer trouble tickets
Assist supervisor with special projects when needed
Verizon Communications, Westfield, IN 01/04-06/06
Collections Associate
Responsible for high-volume inbound collections calls
Negotiate payment and payment arrangements
Process adjustment claims
Submit payment investigations
Return calls on escalation accounts
Provided introductory training for new employees assigned to teams
(BMV) Bureau of Motor Vehicles, Nora, IN 05/03-01/04
Customer Service Associate
Assist customers with renewals
Update account information
Administrate tests for drivers license
Process accounting paperwork/Process payments
Nelnet Inc., Indianapolis, IN 07/02-02/03
Loan Advisor
Responsible for outbound calls to student loan borrowers
Consolidate current student loans
Assist inbound customers with questions on consolidation and rates
Cingular Wireless, Indianapolis, IN 09/00-05/02
Financial Services Representative
Responsible for inbound and outbound calls
Negotiate payment arrangements
Specialized in case management of customers with account issues
Manage delinquent accounts
Assist with escalation calls
Process payments
Provided introductory training for new employees assigned to teams
Conseco Inc., Carmel, IN 08/99-07/00
Health Insurance Customer Service Associate
Process insurance claims
Update policy information
Assist clients, medical providers, and agents with questions
File insurance paperwork
United Student Aid Funds Inc., Fishers, IN 01/98-10/99
Default Intervention Specialist
Skip trace accounts
Locate references
Update accounts
Make outbound calls to delinquent student loan borrowers
Negotiate payment arrangements
Education and Training
Currently registered at Atlanta Art Institute (management major)
Certified courses: Microsoft Office Suites (Beginners and Advanced)
Various seminars on customer relations and team leadership
High School Graduate, Indianapolis, IN
*References Available upon request
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