Manager Project

LeAnn A. Williamson

**** ****** ***** ** 404-***-****

Smyrna, GA 30080 ****************@*****.***

BUSINESS ANALYST

A diversified facilitator with 16 years experience in the

telecommunications industry. Able to coordinate highly talented

technologists to work through varying perspectives and reach consensus.

Skilled at fostering communication between internal and customer

stakeholders to ensure accurate requirements analysis and the best

technical design to fulfill the acceptance criteria. Proficient in all

activities for system, regression and user acceptance testing including

requirements analysis and documentation, creating and executing test

scripts, and defect management. Adept at identifying and implementing

process improvements, authoring and editing project documentation and staff

development. Expertise includes:

Business and Customer Management Configuration and Release Management

Team Leadership Telecom Billing Solutions

Data Warehouse Analysis and Staff Development -

Testing Onboarding/Training

Documentation for Solution Writing & Delivering Training

Proposals & Testing

PROFESSIONAL EXPERIENCE

Volunteering at the Georgia Aquarium since January 2009 while aggressively

pursuing a new opportunity. While primarily supporting the Development and

Membership department using my technical and administrative skills, I also

contribute as a gallery and behind-the-scenes guide. My work at the

Georgia Aquarium helps contribute to their success by quickly processing

membership and donor information thus allowing employees to pursue other

critical endeavors.

CGI (Formerly American Management Systems) - GA, AL and VA 1993-2008

As a business analyst/consultant, supported long-term client relationships,

primarily with BellSouth, for the company's long-distance billing system.

Configuration Manager, Atlanta, GA, 04/07-10/08

Technical Environments: UNIX (HP UX and Sun Solaris), SQL, SQL Navigator,

Informatica Versions 7 and 8, Business Objects, Merant Version Manager

(PVCS), Subversion, SharePoint, SFTP, WebLogic, Lotus Notes, Windows,

Microsoft Outlook, Microsoft Office Suite including Visio, and Microsoft

Project

. Identified the configuration of work products, systematically controlled

changes to the configuration, and maintained the integrity and

traceability of the configuration throughout the software development

life cycle to deliver the highest possible degree of accuracy in work

products.

. Managed quarterly software releases by coordinating activities between

project management, development, testing and client stakeholders.

. Conducted code audits using Lotus Notes, Merant Version Manager (PVCS),

Subversion, and SharePoint to ensure adherence to system requirements.

. Performed code migrations using UNIX scripts, Informatica Versions 7 and

8, Business Objects, SQL, SQL Navigator, SFTP, and WebLogic to controlled

test environments and ultimately to production. Managed multiple versions

and sub-versions of code in the controlled environments.

. Managed all team activities for the project during several extended team

leader absences.

. Routinely reviewed all CM processes and updated supporting documentation

to minimize the learning curve for junior team members.

. Trained and mentored new team members in all CM activities, system and

business processes.

Data Warehouse Testing Analyst - Atlanta, GA, 07/03-04/07

PROFESSIONAL EXPERIENCE - continued

Technical Environments: UNIX (HP UX and Sun Solaris), SQL, SQL Navigator,

MVS Utilities, TSO, IBM MVS/OS390, Informatica V7, Business Objects,

Exceed, Toad, Lotus Notes, Merant Version Manager, (PVCS), Quality

Center, TestDirector, Subversion, SharePoint, RUMBA FTP Client, SFTP, VI

Editor, PUTTY, Microsoft Windows, Microsoft Outlook, Microsoft Office

Suite including Visio, and Microsoft Project

. As Lead Analyst for several solution proposals, coordinated with client

stakeholders, SMEs, developers and test analyst to define requirements,

acceptance criteria, general technical design and test plans for

additions and alterations to the data warehouse system for marketing and

finance division users.

. Conducted system (white box), regression and user acceptance testing for

the marketing data mart, finance data mart, decision support system, and

decision support warehouse.

. Coordinated defect resolution between testing and development and

reported issues to management.

. Identified issues and risks and escalated to ensure project schedules and

accuracy were maintained during the software development life cycle.

. Created comprehensive test scenarios and test cases for release

deliverables within the marketing data mart, finance data mart, decision

support system and decision support warehouse and led review meetings for

client stakeholders to obtain acceptance of testing strategies.

. Possessed thorough understanding of telecom product catalogs, offerings

(plans and promotions), pricing and customer information utilized in

testing data warehouse applications for the management and creation of

pricing bundles, marketing and finance plans and reporting.

. Created customer, product, promotion and pricing test data and conducted

manual white box testing to ensure acceptance criteria for functional and

system requirements were met during the software development life cycle.

White Box testing included the ability to diagnose Informatica defects to

a detailed level by understanding the structure of mappings, sessions,

workflows, as well as source and target data and lookups to assist

developers and minimize downtime for defect resolution.

. Experienced in testing multiple versions and sub-versions of code in

sequence or simultaneously in different testing environments.

. Utilized UNIX shell scripts to load mainframe flat files and manually

created SQL queries to validate Informatica results during the white box

testing process.

. Supported creation of and conducted testing for formal and ad hoc reports

using Business Objects to support finance, marketing and operational

users. Data from these reports were used for government oversight

compliance, creation of pricing bundles, and general operational reports.

. Developed and managed process to update reference information to allow

Marketing Division to quickly update pricing plans in response to the

rapidly changing business environment.

. Authored and presented a high level overview of the mainframe system for

team members including navigation and general commands for manipulating

library data and transferring data from the mainframe to UNIX boxes.

. Reviewed peers' design and testing documentation to ensure acceptance

criteria were met for functional and system requirements during the

software development life cycle.

. Trained and mentored new team members in system and business processes.

Project Training Coordinator - Atlanta, GA, 07/03-10/08

Additional role within scope of Testing Analyst and Configuration Manager

duties.

Technical Environments: Microsoft Windows, Microsoft Outlook, Microsoft

Office Suite including Visio and Lotus Notes

. Established a training plan to identify, prioritize and schedule project

and practice members for internal and external training.

. Established and maintained training records for project members.

. Developed a training plan and supporting documentation for project new

hires.

. Developed training materials and conducted training for project members.

. Provided Data Warehouse project training work products to assist other

project training coordinators.

PROFESSIONAL EXPERIENCE - continued

Software Configuration Manager/Junior Developer - Birmingham, AL, 02/02-

06/03

Technical Environments: UNIX (HP UX and Sun Solaris), MVS Utilities, TSO,

IBM MVS/OS390, Merant Version Manager (PVCS), RUMBA FTP Client, VI Editor,

PUTTY, Lotus Notes, Microsoft Windows, Microsoft Outlook, and the Microsoft

Office Suite

. Identified the configuration of work products, systematically controlled

changes to the configuration, and maintained the integrity and

traceability of the configuration throughout the software development

life cycle.

. Served as a key participant during the external audit to achieve

Capability Maturity Model (CMM) Level 3 (defined and documented standard

processes for software development) in November 2002 for a large project.

. Created general and detailed design documents as per the defined system

requirements and participated in client and peer reviews of

documentation.

. Responsible for analyzing and resolving system code defects.

System Tester - Birmingham, AL, 09/00 to 01/02

Technical Environments: UNIX (HP UX and Sun Solaris), MVS Utilities, TSO,

IBM MVS/OS390, Merant Version Manager (PVCS), RUMBA FTP Client, VI Editor,

PUTTY, Lotus Notes, Microsoft Windows, Microsoft Outlook, and the Microsoft

Office Suite

. Created test scenarios, test cases, and test data based on user-defined

requirements.

. Conducted system testing using UNIX to ensure acceptance criteria for

user-defined requirements were met.

. Supported User Acceptance Test efforts.

Business Development Support for BellSouth - Birmingham, AL, 03/00 to 08/00

Project Administrator for an Ameritech Project - Birmingham, AL, 01/99 to

03/00

Project Administrator for a BellSouth Long Distance Project - Birmingham,

AL, 01/97 to 12/98

Executive Assistant to 3 Vice Presidents - Birmingham, AL, 01/96 to 12/96

Project Assistant for a BellSouth project - Birmingham, AL, 07/94 to 12/95

Executive Assistant for the Chief Technology Officer- Fairfax, VA, 06/93 to

06/94

PRIOR EMPLOYMENT EXPERIENCE

American Mobile Satellite Corporation - Washington, DC 06/92-06/93

Executive Assistant

Centel Information Systems, Inc. - Fairfax, VA 05/91-05/92

Marketing Specialist

Management Analysis, Inc. - Fairfax, VA 04/90-05/91

Project Administrator

EDUCATION

Bachelor of Science, Business Administration - Birmingham-Southern College,

Birmingham, AL

OTHER ACTIVITIES/CERTIFICATIONS

Georgia Aquarium - Atlanta, GA 01/09-Present

Volunteer

PADI Certified Advanced Open Water Diver 09/09-Present

American Safety & Health Institute 11/09-11/11

CPR and AED Certified for Community and Workplace for Adult, Child and

Infant

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