Customer Service Manager
Resume:
J. D. Beans
Leander, TX *****
Phone: 512-***-****
Objective To be part of a dynamic team within a challenging environment allowing individual growth as well as
contribute to the growth of the company.
Summary of Experience includes Collections of $1 million plus portfolios; Marketing; Training; Supervision; Customer
qualifications Service; Accounts Receivable; Government Contracts; Loan Officer; utilizing all aspects of Microsoft Office
software; Utilization of Accurint software, Oracle, and Latitude.
Work
experience
Internal Revenue Service
Seasonal Contact Representative – February 2010 - Present
• I analyze taxpayers written requests on Form 1040X or other correspondence. I make all
necessary adjustments and/or corrections to the taxpayer’s accounts. I use the IDRS, ICP, AND
IRM'S to assist in research and resolution of taxpayer's claims. I input Manuel Refunds to
taxpayers for Injured Spouse Claims. I provide America’s taxpayers top-quality service by helping
them understand and meet their tax responsibilities and enforce the law with integrity and fairness
to all. I am personally responsible for handling tax payer`s personal financial information on a
daily basis.
Mail Clerk – January 2009 – February 2010
• Responsible for a variety of clerical duties related to receiving and sorting various types of mail in
support of operating units. Received tax returns, correspondence, and documents in the mail and
sorts into approximately15 different categories. Prepared daily category reports of receipts and
number of returns extracted; Sorted coded envelopes to district offices; removed contents from
envelopes, arranged in specific order, date stamps and examined envelopes by candling to find
undetected material; routed returns and documents with remittance to clearing function and
performs secondary sort of all non-remittance mail.
Collins Financial Corp
Collection Specialist – May 2009 – February 2010 Austin, TX
• Contact customers via outbound calling to negotiate payment on very delinquent balances.
Consistently met and exceed monthly quotas. This requires excellent customer service and
negotiating skills. Responsible for knowledge of FDCPA regulations.
Education Financial Partners Austin, TX
Loan Closing Representative - September 2007 – August 2008
• Generated contact with customers via outbound calling to facilitate all documentation processing
for loan closures. Negotiated and executed loans with customers which consistently met and
exceeded monthly quotas for loan closures.
Loan Origination Specialist - July 2007 – September 2007
• Direct customer assistance, assisted with loan consolidations, document processing, reviewing
and uploading documents into company utilized software; receiving loan applications, answering
customer questions and providing loan status; finalizations and processing of loan disbursements
to customers. Maintained one of the top conversion rates in the site.
J. D. Beans
609 Ranchero Road
Leander, TX 78641
Phone: 512-***-****
Texas Guarantee Student Loan Corp Round Rock, TX
Default Prevention and Skip Tracer Consultant - November 2003 – July 2007
• Analyzed student loan information requiring knowledge of the loan process, and legal regulations.
Prevented borrower collection default by executing strategies to achieve revenue goals. Strong
knowledge of several software tools utilized to locate high volumes of borrower information,
working with several employment agencies and various law enforcement offices in the United
States. Received quarterly awards for achieving targets.
Hart Hanks Austin, TX
Sales Consultant - May 2003 – October 2003
• Contacted potential customers via outbound calling and provided them with information on how to
increase business with internet advertising. This required excellent customer service and closing
skills. Identified, negotiated and executed deals which consistently met and exceeded quota.
BF Properties Austin, TX
Property Manager - May 2003 – October 2003
• Managed apartment units, collected rents, followed up on past dues and ensured overall tenant
satisfaction. Troubleshooting of various management issues as they rose.
Providian Austin, TX
Collection and Skip Trace Specialist - May 2000- May 2003
• Initiated research to locate Customers and personal information in order to collect on very
delinquent balances, while delivering high success rates. Responsible for basic company
information and knowledge of product. Acknowledgment of efficient customer communication,
interaction and utilization of resources with a record of integrity, dependability, and exceptional
customer service.
Dell Computers Round Rock, TX
Customer Service Specialist- June 1999-May 2000
• Acted as a liaison between Customers, Manufacturing, Sales, Technical support, and Financial
Services to resolve order status, production, advertisements and billing issues. Responsible for
maintaining a high level of service to the customers during peak periods. Worked with Dell’s
international offices.
Production Associate- June 1997-June 1999
• Managed the distribution of inventory and oversaw part inspection for the material review board.
Keeping just in time product on hand without over- stocking inventory. Additionally, won quarterly
performance awards.
KFC Cedar Park, TX
Assistant Manager - December 1997 – June 1999
• Duties included marketing and positioning product specials, scheduling for the evening shift,
nightly close and preparation for next day open.
J. D. Beans
609 Ranchero Road
Leander, TX 78641
Phone: 512-***-****
Volunteer Basketball coach – Little Dribblers
experience
References Available upon request
Education Austin Community College, Business Management GPA: 3.0
Currently working on degree
J. D. Beans
609 Ranchero Road
Leander, TX 78641
Phone: 512-***-****
Contact this candidate