Customer Service Manager

Deborah Compton, RN

*** ****** ****

Dallas, GA *0132

Home: 770-***-**** /Cell: 404-***-****

***********@*****.***

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Career Profile

Accomplished nursing manager with more than 24 years experience instructing

and managing medical personnel in hospital, clinical, and non-profit

organization settings. Possess excellent team leadership, program

development, and patient care administration skills.

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Professional Experience

INNER HARBOUR PSYCHIATRIC ADOLESCENT HOSPITAL, Douglasville, GA 7/2007-

1/2010

Nursing Coordinator, Core Program (07/20/08-1/2010)

. Oversee compliance and functionality of core program by assessing clients

to plan and implement programs according to APS and ORS guidelines,

coordinating nursing admissions, and structuring all aspects of nursing

care required by clients.

. Collaborate with other health and social personnel in order to make

improvements for program efficiency.

. Conduct training sessions with individuals and families of patients with

sexual, social, emotional, family violence, as well as drug and alcohol

abuse backgrounds to educate them in health options and disease

prevention.

. Review, evaluate, and interpret medical records, interpret physician

instructions to patients, and monitor techniques and services of staff to

ensure adherence to core guidelines.

. Devised and implemented an updatable tracking system to coordinate all

core program clients to ensure continuous updates on their nursing care

levels.

. Facilitated planning of educational programs for counselors, related

professional workers, and community groups to meet personnel and

practitioner needs.

. Successfully implemented a hospital-wide color coding system that was

also used in the pharmacy to reduce medication dispersal errors due to

nurses consistently moving from department to department.

. Developed and presented medical information to groups of counselors in a

process that considerably reduced medication errors by 400% in one month.

Supervisor/Evening Charge Nurse (07/2007-07/2008)

. Directed, planned, and organized evening shift activities for the

hospital nursing department while supervising counselors and managing care

of client's by hospital staff.

. Led daily operations of Locked Hospital Unit to carry out established

policies and procedures for the nursing department in accordance with

directions of hospital administrators.

. Spearheaded training sessions for newly registered nurses in areas of

patient care, drug administration, computer operations, and hospital

guidelines to ensure optimal patient care.

. Managed inventory control by monitoring use of supplies and equipment to

avoid abuses and requisitioned supplies.

. Assigned staff duties during emergency situations in response to

department's emergency assistance requests.

. Provided medical care and treatment to patients such as dressing wounds

and incisions, administered injections and medications, and prepared

patients for examinations as directed by physicians.

. Performed admission requirements for new clients upon arrival to unit,

developed their plan of care based on physician orders, and conducted

family and client teaching as needed as well as discharge teaching with

client and family members.

. Instructed individuals and families in health education and disease

prevention in patient's dealing with sexual, social, emotional, and drug

and alcohol abuse.

AMERICAN RED CROSS, Douglasville, GA

08/2005-07/2007

R.N. Team Supervisor, Blood Services

. Spearheaded organization of daily blood drives in various settings to

maximize donations.

. Trained staff in the operating policies of the American Red Cross and FDA

as well as First Aid/CPR/AED classes and lectured staff on new protocols

and implementations.

Deborah Compton Page Two

AMERICAN RED CROSS (continued)

. Conducted and supervised laboratory work and managed a staff ranging from

3 to 30 employees, scheduled roles of each employee, resolved conflicts,

wrote evaluations, maintained personnel records, and assisted in

determining salary levels.

. Successfully resolved customer service issues, receiving many positive

comments from blood drive coordinators regarding efficiency of blood

drives.

. Conceptualized, wrote, designed, and produced a problem tracking system

for staff to help improve productivity.

AMERICAN RED CROSS, Cartersville, GA

01/2005-07/2007

Instructor Nurse/Instructor Trainer, Coosa Valley

. Created curriculums, teaching schedules, and course outlines and

demonstrated patient care in classroom and clinical units to train nurse

assistant students in areas of physical, biological, and psychological

subjects related to nurse assisting.

. Completed daily operations of classroom and clinical practice, lectured

students, and supervised laboratory work.

. Directed training and managed 3 to 12 students in all aspects of nurse

assistant training, achieving significant improvements in productivity.

. Administered state certification examinations and issued assignments and

directed students regarding patient care.

. Demonstrated, supervised, and evaluated all aspects of First Aid/CPR/AED

training.

PAULDING COUNTY SCHOOL SYSTEM, Dallas, GA

01/1997-05/2005

Substitute Teacher

. Created and implemented lesson plans to teach students any materials

needed while managing classrooms of students Grades 9-12.

MEDICAL PERSONNEL POOL, Atlanta, GA

1987-1992

R.N. Case Manager

. Performed a variety of patient care, completed admission assignments,

developed plan of care based on physician orders, conducted client and

family teaching as needed and planned post-hospital discharges when cases

were finished.

. Developed assessments to supervise nursing students and develop their

plan of care, while assessing and evaluating effectiveness of plans.

. Trained nursing assistants in new skills required to meet patient needs.

. Gained experience in all forms of wound care, ostomy care, venipuncture,

ports, quadriplegics and paraplegics, vents, and elderly care as well as

extensive experience with elderly care, CHF, COPD, ESRD, cancer, diabetes,

hospice nursing care, patient care plans, medications, and home health

care.

PARKWAY REGIONAL HOSPITAL, Lithia Springs, GA

1985-1987

R.N. Staff Nurse

. Administered medications, IV, IM, and PO and dressed wounds and incisions

as directed by physicians for patients in post partum, well baby care,

medical-surgical, labor and delivery, and education to new mothers by

interpreting physician's instructions to patients and families.

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Education

KENNESAW STATE UNIVERSITY, Kennesaw, GA, Associate of Science Nursing, 1985

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Licenses

Registered Professional Nurse, Active Substitute Teacher

Certificate, 1997[pic]

Professional Training

Supervisor Essentials Training Course Reasonable

Suspicion Training Course

Instructor/Trainer CAN Instructor/Trainer State

Certification of Nursing Assistants

Instructor/Trainer First Aid/CPR/AED[pic]

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