High School Customer Service

Stephanie Moore

ablcsr@r.postjobfree.com

804-***-**** - Cell

Professional Education

University of Virginia, Charlottesville, VA

B.A. General Spanish, Minor Foreign Affairs

James River High School, Midlothian, VA

Advanced Diploma, June 2005

Honors: Dean's List, Univ. of Virginia

National Honor Society Member, James River High School

Volunteer Work and Leadership Experiences

Study Abroad, UVA in Valencia, Spain

Migrant Aid, University of Virginia

Young Women Leaders Program, Univ. of Virginia

English as Second Language Tutoring, University of Virginia

Spanish Club Treasurer, James River High School

Yearbook Business Editor, James River High School

Internship

Central de Viajes, Valencia, Spain

January 2008 - May 2008

Student Intern

Responsible for updating client information in computer database

Organized travel brochures and archived old invoices

Professional Experience

Mondial Assistance, Richmond, Virginia

May 2008 - current

Case Manager (March 2010 - current)

Manage medical cases in assigned countries

Arrange direct billing with foreign hospitals and provide translation

assistance

Ensure patients receive appropriate care while hospitalized abroad

Assistance Coordinator - English and Spanish (May 2009 - March 2010)

Responsible for responding to customers experiencing medical or travel

emergencies while traveling or living abroad

Explain insurance information and claims filing process as related to

international travel

Concierge Specialist (May 2008 - August 2008)

Responsible for taking client requests for travel or business needs,

researching options and relaying them quickly to clients

Learned company database for inputting information in real time

Benefits Specialist (May 2008 - August 2008)

Responsible for incoming calls from clients inquiring about Collision

Damage Waiver benefit on credit card

Explained benefit for renting cars domestically and internationally

Helped initiate eligible claims for clients with rental car damage

ACAC, Richmond & Charlottesville, Virginia

June 2005 - current

Marketing Assistant

Responsible for ordering business cards, creating club flyers, responding

to donation requests, maintaining community partners

Summer Camp Manager

Responsible for creating rotation schedules for 250 campers, addressing

parent concerns, writing and distributing a weekly newsletter, and

overseeing that camp runs smoothly

Other Internal Positions

Mentor for children K-8

Birthday Party Leader

Kidz Zone

Languages

Competent in Spanish

Completed four semesters of French

Skills

General knowledge of healthcare and travel insurances and terminology

Superior customer service and people skills

Ability to demonstrate care and empathy in handling customer needs

Experienced and capable of working in a diverse work force

Detail oriented, flexible, and adaptable

Utilize time for maximum productivity

Knowledge of Microsoft Word, Excel, Access, and PowerPoint; 65 WPM

References and Supporting Documentation Available upon Request

Contact this candidate