Administrative Assistant Customer Service

Tamara Marshall

Objective

Seasoned Administrative Support Professional is seeking meaningful position with

a stable organization that can offer ample compensation, benefits, and a positive

atmosphere. The ideal position would be full time, and have room for

advancement.

Summary of Qualifications

Types 60 wpm

Strong organization and analytical skills

Excellent interpersonal skills, office etiquette, and phone etiquette

Software: Windows XP and 2007, Microsoft Office Applications (Word, Outlook,

Publisher, and Excel), People Soft HR and Financial

Internet Proficient

Experience in multitasking, and prioritizing

Professional experience

June 2009 June 2010 Jeff Murray and Associates/ Pacific Cleaning Services

Murrieta, CA

Executive Assistant

In this position I work as the Assistant to the Owner of a Realty Business, as well as a

Cleaning Company. My role requires answering of phones, handling Real Estate forms

and paperwork, reading and replying to all emails, diction for correspondences, and

handling bill paying for the Owner’s personal as well as business accounts. I also handle

several projects for the Cleaning Company such as sending out of proposals for cleaning

services, mailings, handling venders (for cell phone services, computer services,

telephone, company gas card, etc), answering incoming calls, and running various

errands. Other duties include making Accounts Receivable collection calls, billing,

payroll (associated with billing), and ordering of supplies (from printer and Staples/

Office Depot). Organization and great customer service are key in this position.

August 2007 January 2008 California State University, Northridge

Northridge, CA

Administrative Support Assistant I Office of the University Controller

In this position I worked as an Administrative Support Assistant to the Controller for

CSUN. My main duties were answering the phones, maintaining the front desk, and

managing multiple Manger and Executive Manger calendars. Another vital role I played

was scheduling over 15 standing committee meetings, disbursing mail, organizing office

parties, ordering supplies, and disbursing the Pay Checks for all of the Accounting and

Financial Departments. While in this position I was trained to act as back up for check

printing to the Business Services Department, and also to coordinate travel arrangements,

and handle the department’s P card (a credit card for large purchase that is regulated

through the University.

January 2006 August 2006 National Bankers Group

Los Angeles, CA

Document Specialist

In this position I worked as a Loan Document Specialist for a small Mortgage Lender.

My daily duties were reviewing loan files for Quality Control, typing the full closing

package into Doc Magic to produce Loan Documents, verify loan fees with the Broker,

verify all current and previous employment (if applicable), and to send the Loan

Documents out to Escrow. As part of this position, I answered incoming calls, and helped

to answer any and all questions concerning Loan Documents. I also helped and trained

other department Employees. Customer Service and attention to detail was number one in

this position.

April 2004 June 2005 Windsor Capital Mortgage Corp.

Las Vegas, NV

Jr. Processor/ Administrative Assistant

In this position I worked as the Jr. Processor and Administrative Assistant to the Owner of

a Mortgage Broker Office. My duties were answering the main phone, scheduling

meetings for the owner, and helping to set up loans for processing. Setting up the files

included stacking the loan in the appropriate order, verifying all current and previous

employment, reviewing the new loan for compliance, ordering services needed to close

the loan, and calling the client to obtain documents to satisfy the Underwriter’s

conditions.

September 2002 April 2004 Paragon Subrogation Services

Northridge, CA

Administrative Assistant

In this position I worked as an Administrative Assistant to the Arbitration Department for

a Third Party Administrator for Insurance Claims. In this position my duties were

delegating mail for the Arbitration department, composing letters and correspondence to

the Arbitration entities, and communicating with clients regarding status of files. In this

role I also contacted the other Insurance Carriers to obtain needed information, and to

discuss payment of Arbitration Awards. I also maintained files and notes in the internal

computer system, acted as backup for the Receptionist.

Education

February 2007 June 2007 Los Angeles Pierce College Woodland Hills, CA

12 unites completed towards AA for transfer English Major

September 1996 June 2000 Chatsworth High School Chatsworth, CA

High School Diploma – General Education

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